EMEA Customer Success Manager — Growth & Retention

MaintainX; Ireland; Sur place; EUR 60 000 - 100 000; Plein temps

Résumé du poste

MaintainX is seeking a Customer Success Manager to become the first CSM in Europe, Middle East, and Africa (EMEA). You will own a book of strategic accounts, drive product adoption, and lead initiatives to retain and grow customer value.

You will collaborate with Sales, Support, and product teams, delivering proactive engagements and scalable strategies to maximize ROI across your region. Fluent English and strong relationship skills are essential.

Qualifications

• 4+ years in Customer Success at a B2B SaaS or software company.
• Proven retention and growth results.
• Comfortable building something new in a fast-growing region.
• Excellent written and verbal communication across Zoom, email, and in person.
• Experience leading live product demos and training sessions.
• Analytical mindset with data-driven decision making.
• Thrives in fast-paced, evolving environments.
• Proficient in English.

Responsabilités

• Account Ownership and prioritization: manage a book of accounts and prioritize engagements.
• Product Adoption and Retention: train users and drive adoption at scale.
• Risk Mitigation & Support: identify churn signals and coordinate cross-functional resolution.
• Value Realization: communicate product value and feed feedback into roadmaps.

Connaissances

Customer Success

Retention & Growth

Data Analytics

Live Demos

Communication

Independent Initiative

Description du poste

MaintainX is seeking a Customer Success Manager to become the first CSM in Europe, Middle East, and Africa (EMEA). You will own a book of strategic accounts, drive product adoption, and lead initiatives to retain and grow customer value.

You will collaborate with Sales, Support, and product teams, delivering proactive engagements and scalable strategies to maximize ROI across your region. Fluent English and strong relationship skills are essential.