Global Export Service Lead - End-to-End OTC

Diageo España SA; Dublin; Hybrid; EUR 75,000 - 95,000; Full time

Job summary

Diageo is seeking an Exports Market Service Owner based in St James Gate, Dublin. You will own the end-to-end Order-to-Cash process for global markets, liaising with customers, production sites and freight providers to ensure OTIF delivery and high service levels.

You’ll work with SAP, Customer Master Data and pricing, driving process improvements and regulatory compliance in a fast-paced, cross-functional environment.

Qualifications

• Educated to Leaving Certificate or equivalent; a third-level qualification would be advantageous.
• Experience in customer service or shipping environment.
• Experience with export processes, freight documentation and shipping terminology.
• Strong SAP and MS Office skills.
• Knowledge of Customs & Excise and international trade.

Responsibilities

• Manage customer requirements from order entry through to delivery, acting as the first point of contact for all customer queries and service issues.
• Deliver the end-to-end Order-to-Cash process in line with CARM principles.
• Build and maintain strong relationships with customers, market teams, production sites and third-party logistics providers to ensure service levels are consistently achieved.
• Represent the customer within Diageo, supporting initiatives such as product change projects and the QIR process.
• Develop a strong understanding of market complexities, export processes, products and systems (OTC, SAP, Customer Master Data, Customs & Excise and pricing).
• Manage and report on customer service KPIs, ensuring excellent service performance across assigned markets.

Skills

SAP

Microsoft Office

Export processes

Customer relationships

Shipping terminology

Customs & Excise

Education

Leaving Certificate or equivalent

Third-level qualification advantageous

Job description

Diageo is seeking an Exports Market Service Owner based in St James Gate, Dublin. You will own the end-to-end Order-to-Cash process for global markets, liaising with customers, production sites and freight providers to ensure OTIF delivery and high service levels.

You’ll work with SAP, Customer Master Data and pricing, driving process improvements and regulatory compliance in a fast-paced, cross-functional environment.