Customer Support Administrator

Controlled Environments Company (CEC); Dublin; On-site; EUR 30,000 - 40,000; Full time

Job summary

Controlled Environments Company (CEC) in Dublin 15 is recruiting a Customer Support Administrator to maintain service levels and provide professional support to domestic and international customers. The role focuses on building strong relationships with customers and delivering outstanding service.

The successful candidate will handle orders and enquiries by phone and email, upsell where appropriate, stay up to date on product knowledge, and collaborate with colleagues to ensure a high level of

Qualifications

• Experience in a similar role and/or industry.
• Passion for delivering first class customer service.
• Experience with multinational organisations preferred.
• Ability to identify customer needs and ensure satisfaction with every enquiry.
• Confidence to discuss the benefits and features of products.
• Good communication, organisational and administration skills.
• Flexible and pro-active attitude.
• Ability to identify problems before they arise and provide solutions.
• Experience with MS Office (Outlook, Word, Excel).
• ERP experience (SAP) would be beneficial.

Responsibilities

• Develop good business relationships with new and existing customers.
• Processing customer purchase orders and enquiries by both phone and email.
• Manage and process customer enquiries by both phone and email.
• Increase business by maximising sales and upselling to the customer.
• Inform customers on the technical benefits of our products.
• Work and support external client facing colleagues to ensure high level of customer service.
• Recognise, document, and escalate customer issues or trends following appropriate communication and escalation channels where required.
• Stay up to date on product knowledge and our customer offerings.
• Weekly & Monthly reporting as required.

Skills

Customer service

Multinational experience

Communication

Organisation

Administration

Proactive

Flexibility

Problem solving

Upselling

ERP experience

Tools

SAP

Microsoft Office

Job description

Customer Support Administrator Job Profile

Controlled Environments Company (CEC) is a single source supplier and solutions provider to customers operating in critically clean and controlled environments. We are currently recruiting for an Customer Support Administrator, to work at our office in Dublin 15. The successful candidate will play a critical role in maintaining service level and providing support to important domestic and international customers.

Responsibilities

• Develop good business relationships with new and existing customers.
• Processing customer purchase orders and enquiries by both phone and email.
• Manage and process customer enquiries by both phone and email.
• Increase business by maximising sales and upselling to the customer
• Inform customers on the technical benefits of our products.
• Work and support external client facing colleagues to ensure high level of customer service.
• Recognise, document, and escape customer issues or trends following appropriate communication and escalation channels where required.
• Stay up to date on product knowledge and our customer offerings.
• Weekly & Monthly reporting as required.

Skills & Experience

• Experience working in a similar role and/or industry.
• Passion for delivering first class customer service to customers.
• Experience working with multinational organisations would be preferred.
• Ability to identify customer needs and ensure customer satisfaction with every enquiry.
• Confidence to discuss the benefits and features of our products.
• Good communication, organisational and administration skills.
• Ability to embrace new ideas / initiatives when they arise.
• Flexible and Pro‑active attitude.
• Ability to identify problems before they arise and the initiative to come up with solutions.
• Experience working with Microsoft Office package such as Outlook, Word, Excel.
• Previous experience using an ERP system e.g., SAP would be beneficial.

Customer Support Administrator Job Profile

Controlled Environments Company (CEC) is a single source supplier and solutions provider to customers operating in critically clean and controlled environments. We are currently recruiting for an Customer Support Administrator, to work at our office in Dublin 15. The successful candidate will play a critical role in maintaining service level and providing support to important domestic and international customers.

Skills & Experience

• Experience working in a similar role and/or industry.
• Passion for delivering first class customer service to customers.
• Experience working with multinational organisations would be preferred.
• Ability to identify customer needs and ensure customer satisfaction with every enquiry.
• Confidence to discuss the benefits and features of our products.
• Good communication, organisational and administration skills.
• Ability to embrace new ideas / initiatives when they arise.
• Flexible and Pro‑active attitude.
• Ability to identify problems before they arise and the initiative to come up with solutions.
• Experience working with Microsoft Office package such as Outlook, Word, Excel.
• Previous experience using an ERP system e.g., SAP would be beneficial.

Customer Support Administrator