Global Construction Tech Customer Success Engineer

Procore Technologies; Dublin; Hybrid; EUR 73,000 - 101,000; Full time

Benefits offered by this job

Equity compensation

Bonus incentive compensation

Job summary

Procore is looking for a Customer Success Engineer to drive adoption for Commercial customers. You will act as a product SME and help organisations understand best practices in construction technology and the business benefits they provide.

You'll work in a collaborative environment that emphasizes open communication and accountability. The role reports to the Director, Customer Success and can be based in our London or Dublin Office on a hybrid model; travel up to 50% to client sites, industry

Qualifications

• Experience in the construction industry, Customer Success, Professional Services, or Technical Pre-Sales.
• Strong technical aptitude to build deep expertise in Procore’s product offerings, business model, services, and emerging technologies.
• Ability to work collaboratively across departments with multiple stakeholders on time-sensitive projects.
• Strong presentation and communication skills, both in-person and through virtual meetings or written formats.
• Strong analytical and problem-solving skills to analyse ambiguous data and convert it into actionable insights.
• Understanding of the construction industry across different verticals (general contracting, subcontracting, real estate development).
• Experience managing project construction activities (bidding, procurement, RFIs, submittals, drawings, specs, documents, schedule, quality control, safety).

Responsibilities

• Make data-driven recommendations to customers on optimising value of Procore.
• Craft value-based presentations addressing customer problems and accelerating platform adoption.
• Provide product roadmap and release updates to customers for latest technology.
• Lead product demonstrations and coordinate across internal/external teams.
• Serve as a technical account contact with clear, responsive communication.
• Foster a positive team culture and share best practices.
• Develop comprehensive expertise in Procore’s products and industry practices.
• Travel up to 50% to client sites, events, and Procore offices.

Skills

Construction industry knowledge

Customer Success

Technical aptitude

Stakeholder management

Presentation skills

Analytical thinking

Education

Bachelor’s degree in Construction Management, Civil Engineering, Mechanical Engineering, Information Systems, or Computer Science

Job description

Procore is looking for a Customer Success Engineer to drive adoption for Commercial customers. You will act as a product SME and help organisations understand best practices in construction technology and the business benefits they provide.

You'll work in a collaborative environment that emphasizes open communication and accountability. The role reports to the Director, Customer Success and can be based in our London or Dublin Office on a hybrid model; travel up to 50% to client sites, industry