Customer Success Engineer, Commercial

Procore Technologies; Dublin; Hybrid; EUR 73,000 - 101,000; Full time

Benefits offered by this job

Equity compensation

Bonus incentive compensation

Job summary

Procore is looking for a Customer Success Engineer to drive adoption for Commercial customers. You will act as a product SME and help organisations understand best practices in construction technology and the business benefits they provide.

You'll work in a collaborative environment that emphasizes open communication and accountability. The role reports to the Director, Customer Success and can be based in our London or Dublin Office on a hybrid model; travel up to 50% to client sites, industry

Qualifications

• Experience in the construction industry, Customer Success, Professional Services, or Technical Pre-Sales.
• Strong technical aptitude to build deep expertise in Procore’s product offerings, business model, services, and emerging technologies.
• Ability to work collaboratively across departments with multiple stakeholders on time-sensitive projects.
• Strong presentation and communication skills, both in-person and through virtual meetings or written formats.
• Strong analytical and problem-solving skills to analyse ambiguous data and convert it into actionable insights.
• Understanding of the construction industry across different verticals (general contracting, subcontracting, real estate development).
• Experience managing project construction activities (bidding, procurement, RFIs, submittals, drawings, specs, documents, schedule, quality control, safety).

Responsibilities

• Make data-driven recommendations to customers on optimising value of Procore.
• Craft value-based presentations addressing customer problems and accelerating platform adoption.
• Provide product roadmap and release updates to customers for latest technology.
• Lead product demonstrations and coordinate across internal/external teams.
• Serve as a technical account contact with clear, responsive communication.
• Foster a positive team culture and share best practices.
• Develop comprehensive expertise in Procore’s products and industry practices.
• Travel up to 50% to client sites, events, and Procore offices.

Skills

Construction industry knowledge

Customer Success

Technical aptitude

Stakeholder management

Presentation skills

Analytical thinking

Education

Bachelor’s degree in Construction Management, Civil Engineering, Mechanical Engineering, Information Systems, or Computer Science

Job description

We are looking for a Customer Success Engineer to drive the success of Procore’s Commercial customers. In this role, you will act as a product subject matter expert. You will succeed in this role when customers successfully adopt and realise business performance gains from their investment in Procore, connecting them on a global platform.

As a Customer Success Engineer, you will help organisations understand best practices around construction technology and solutions, and the business benefits they provide. You will work in a collaborative, creative, and goal-oriented environment that emphasises open communication and project accountability.

You will use your consultative approach and knowledge of the construction industry and Procore software platforms to provide clients with recommendations on maximising the value of their technology. You will partner across departments with Sales, Professional Services, Support, Product, and Marketing. Successful candidates demonstrate strong professional interest and technical expertise in construction and technology.

This position reports to the Director, Customer Success and can be based in our London or Dublin Office on a hybrid model.

What You’ll Do

• Make data-driven recommendations to customers on optimising the value of Procore, based on customer analytics and industry best practices.
• Craft value-based presentations that address customer business problems and accelerate platform adoption.
• Provide product roadmap and product release updates to customers so they can benefit from our latest technology.
• Lead product demonstrations and manage technical stakeholder coordination across internal and external teams.
• Serve as a technical account contact by providing clear, responsive, and effective customer communication.
• Foster a positive team culture by providing peer mentoring, collaborating across all levels of the organization, and contributing to best practices.
• Develop comprehensive expertise in Procore’s products, professional services, and industry best practices.
• Travel up to 50% to client sites (domestic and international), industry events, and Procore offices.

What We’re Looking For

• Experience in the construction industry, Customer Success, Professional Services, or Technical Pre-Sales.
• Ability to use strong technical aptitude to build deep expertise in Procore’s product offerings, business model, services, and emerging technologies.
• Ability to work collaboratively across departments with multiple stakeholders on time-sensitive projects.
• Strong presentation and communication skills, both in-person and through virtual meetings or written formats.
• Strong analytical and problem-solving skills to analyse ambiguous data and convert it into actionable insights.
• Understanding of the construction industry across different verticals (general contracting, subcontracting, real estate development), with previous experience as a construction Project Manager, Site Superintendent, Project Finance Manager, Estimator, or Project Engineer preferred.
• Bachelor’s degree in Construction Management, Civil Engineering, Mechanical Engineering, Information Systems, or Computer Science preferred, along with experience managing project construction (including bidding, procurement, RFIs, submittals, drawings, specifications, documents, schedule, quality control, and safety).

Additional Information

Base Pay Range: 62,720.00 - 86,240.00 GBP Annual

On Target Earning Range: 78,400.00 - 107,800.00 GBP Annual

This role may also be eligible for Equity Compensation and/or Bonus Incentive Compensation. Procore is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location.