German-Speaking PowerScale Support Engineer (24/7)

Dell; Munster; On-site; EUR 55,000 - 75,000; Full time

Job summary

Dell Technologies is seeking a German-speaking Technical Support Engineer (PowerScale) to deliver advanced Tier-1 support for Dell PowerScale storage solutions. You will engage with enterprise customers, diagnose complex issues, and coordinate with engineering teams to resolve incidents.

The role requires fluent German and English, 2–3 years of storage or technical support experience, and strong knowledge of NAS protocols, networking, and storage technologies. A 24/7 support mindset is essential.

Qualifications

• Fluency in German and English with excellent communication, interpersonal, and customer service skills.
• 2-3 years of experience in technical support or storage engineering, with hands-on exposure to NAS/storage systems.
• Good understanding of networking concepts (TCP/IP, DNS, VLANs) and storage technologies (NAS, RAID, distributed file systems).
• Experience supporting NAS protocols (NFS, SMB/CIFS) and authentication systems (Active Directory, LDAP, Kerberos).
• Strong problem-solving, communication, and customer-handling skills, with ability to work in a 24/7 support environment.

Responsibilities

• Provide L1 technical support, troubleshooting hardware, software, networking, and performance issues across PowerScale (Isilon) environments.
• Analyze logs, telemetry, and system data to identify root causes and deliver timely resolutions.
• Act as a primary technical contact for customers, ensuring clear communication and high levels of customer satisfaction.
• Support NAS protocols (NFS, SMB/CIFS, FTP/HTTP) and features such as SyncIQ, SnapshotIQ, SmartPools, SmartQuotas, and SmartConnect.
• Collaborate with engineering and cross-functional teams to resolve critical issues and contribute to root cause analysis and continuous improvement.

Skills

German fluency

English fluency

Technical support

NAS/storage systems

Networking basics

Tools

Python

Bash

Active Directory

AWS

Azure

Job description

Dell Technologies is seeking a German-speaking Technical Support Engineer (PowerScale) to deliver advanced Tier-1 support for Dell PowerScale storage solutions. You will engage with enterprise customers, diagnose complex issues, and coordinate with engineering teams to resolve incidents.

The role requires fluent German and English, 2–3 years of storage or technical support experience, and strong knowledge of NAS protocols, networking, and storage technologies. A 24/7 support mindset is essential.