German-Speaking Principal Engineer, Technical Support– PowerMax Support

Dell; Munster; On-site; EUR 120,000 - 160,000; Full time

Job summary

Dell Technologies is hiring two Principal Engineers, Technical Support, for the PowerMax Support team in Ireland. You will deliver advanced technical expertise, resolve complex issues, and ensure optimal storage performance for critical environments.

You will collaborate with engineering, product teams, and cross-functional groups while mentoring peers and contributing to process improvements. Join a leader in enterprise storage and customer success.

Qualifications

• 5+ years of experience in technical support, storage engineering, or a related field.
• Fluency in German and English with excellent communication, interpersonal, and customer service skills.
• Strong understanding of storage technologies, including RAID,SRDF, LREP, iSCSI, distributed workloads, networking, SAN infrastructure, and virtualization platforms.
• Experience supporting enterprise-class storage systems and troubleshooting complex storage environments.
• Familiarity with modern containerized environments and orchestration technologies, including Kubernetes.
• Demonstrated analytical and problem-solving skills, with the ability to diagnose and resolve complex technical issues efficiently.
• Excellent verbal and written communication skills, with a strong customer-focused mindset and the ability to perform effectively in a fast-paced support environment.

Responsibilities

• Provide expert-level technical support for Dell PowerMax storage solutions – via phone, web, chat or email.
• Diagnose and resolve complex hardware, software, configuration, and performance-related issues.
• Leverage advanced troubleshooting methodologies and tools to identify root causes.
• Support a broad range of storage technologies and customer environments including SAN, replication, RAID.
• Partner with engineering and product teams to resolve escalations and drive improvements.
• Serve as a trusted technical advisor and primary point of contact for customers.
• Contribute to knowledge sharing and ongoing support readiness.

Skills

Storage engineering

Technical support

Root cause analysis

Kubernetes

iSCSI

SAN

Customer communications

Education

Bachelor's degree in relevant field

Master's degree

Tools

Kubernetes

iSCSI

SRDF

LREP

PowerMax storage

SAN technologies

Job description

RESPONSIBILITIES

*Please note: We are hiring for two openings for this role.*

As a Principal Engineer, Technical Support within the PowerMax Support organization, you will play a critical role in delivering advanced technical expertise and resolving complex issues across Dell's enterprise storage portfolio. You will collaborate with enterprise customers, engineering teams, and cross-functional stakeholders to support mission-critical storage environments, ensuring optimal performance, availability, and customer satisfaction.

In This Role, You Will:

• Provide expert-level technical support for Dell PowerMax storage solutions – via phone, web, chat or email. Diagnosing and resolving complex hardware, software, configuration, and performance-related issues.
• Leverage advanced troubleshooting methodologies, diagnostic tools, and analytical techniques to efficiently identify root causes and drive timely resolutions for both known and emerging issues.
• Support a broad range of storage technologies and customer environments, including SAN architectures, local and remote replication, RAID technologies, distributed workloads, and associated infrastructure components.
• Partner closely with engineering, product teams, and cross-functional support organizations to resolve critical customer escalations, perform root cause analysis, and contribute to continuous product and process improvements.
• Serve as a trusted technical advisor and primary point of contact for customers, ensuring effective communication, proactive engagement, and a best-in-class support experience.
• Contribute to knowledge sharing, technical mentoring, and the ongoing enhancement of support readiness across the organization.

Take the First Step Toward Your Dream Career

At Dell Technologies, every team member brings unique perspectives and expertise. We're looking for individuals who are passionate about technology, customer success, and solving complex technical challenges.

Essential Requirements

• 5+ years of experience in technical support, storage engineering, or a related field, with hands-on experience supporting enterprise storage solutions.
• Fluency in German and English with excellent communication, interpersonal, and customer service skills.
• Strong understanding of storage technologies, including RAID,SRDF, LREP, iSCSI, distributed workloads, networking, SAN infrastructure, and virtualization platforms.
• Experience supporting enterprise-class storage systems and troubleshooting complex storage environments.
• Familiarity with modern containerized environments and orchestration technologies, including Kubernetes.
• Demonstrated analytical and problem-solving skills, with the ability to diagnose and resolve complex technical issues efficiently.
• Excellent verbal and written communication skills, with a strong customer-focused mindset and the ability to perform effectively in a fast-paced support environment.

Desirable Requirements

• Bachelor's degree with 5+ years of relevant professional experience, or Master's degree with 3+ years of related experience; equivalent practical experience will also be considered.
• Experience supporting Dell PowerMax or other enterprise storage platforms.
• Knowledge of data protection, disaster recovery, replication technologies, and enterprise infrastructure ecosystems.

Application closing date: 24 July 2026

Who we are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you. Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us. Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy here.