Fundraising Assistant

Oxfam Ireland; Dublin; On-site; EUR 32,000 - 42,000; Full time

Job summary

Oxfam Ireland is seeking an organised Administrative Support role within the Regular Giving Team. You will help drive donor fundraising performance by delivering excellent operational and administrative support and by developing the welcome process for new donors.

Role involves high-standard donor communication, data handling, and aiding in training and procedures for the fundraising team. Based in Dublin, standard office hours apply.

Qualifications

• Experience in a busy office environment handling admin tasks.
• Excellent communication skills, both verbal and written.

Responsibilities

• Provide operational and administrative support to the Regular Giving Team.
• Implement and develop the donor welcome process with daily welcome calls and reporting.
• Deliver high-quality donor care and respond to queries promptly.
• Carry out data entry, word processing, spreadsheet creation and records management.

Skills

Communication

Organisational skills

Written & spoken English

Job description

About Oxfam

One person in three in the world lives in poverty. Oxfam is determined to change that world by mobilizing the power of people against poverty.

About Oxfam

One person in three in the world lives in poverty. Oxfam is determined to change that world by mobilizing the power of people against poverty.
Around the globe, Oxfam works to find practical, innovative ways for people to lift themselves out of poverty and thrive. We save lives and help rebuild livelihoods when crisis strikes. And we campaign so that the voices of the poor influence the local and global decisions that affect them.

Job Purpose

To drive income generation and fundraising performance through providing excellent operational and administrative support to the Regular Giving Team, with particular focus on the Direct Dialogue Team. Leading on the implementation and development of the welcome process for new donors.

Key activities

• Recruitment including the shortlisting, selection and recruitment and reference checks of new candidates for the Regular Giving Team with the highest levels of verbal communication by phone, and with the highest level of written communication by email. Maintenance of HR document and relevant checks.
• Implementation and development of welcome process, including daily welcome calls delivered to agreed standard and maintenance of daily, weekly and monthly reporting on this activity.
• Deliver the highest standard of care and excellent communication to our valued donors and all members of the public, ensuring all queries are followed-up in a timely manner to all queries and escalated as appropriate.
• General administrative duties e.g. data input, word processing, creations of spreadsheets, maintaining manual and electronic records, photocopying and operation of office machines.
• Administration involved in the preparation of bi-weekly wages.
• Support in the maintenance of all team equipment and supplies, tracking and reporting of all equipment.
• Support in the training and development of Fundraising Teams.
• Documenting and updating standard operating procedures for the team.
• Coordinating and booking travel arrangements as required by team.
• Carry out any other reasonable tasks within the scope of the role as agreed.

Experience Required

• Demonstrable relevant experience in a similar operational or administration role in a busy office environment or function.
• Excellent communication (verbal and written English) and interpersonal skills.