Hybrid IT Helpdesk Analyst – Windows & End-User Support

SolarWinds; Cork; Hybrid; EUR 36,000 - 52,000; Full time

Job summary

SolarWinds is seeking a proactive Helpdesk Analyst to join our Cork IT team. You’ll provide frontline desktop and application support for internal customers in Cork and across EMEA, resolving incidents through our ITSM system and guiding users to efficient outcomes.

You’ll manage devices (Windows, macOS, Linux where applicable), provision AD/Azure AD accounts, and contribute to the IT knowledge base. This role blends hands-on troubleshooting with collaboration across global teams in a hybrid

Qualifications

• Degree in MIS, IT, Computer Science, Information Systems, or related field, or 2+ years of equivalent hands-on helpdesk / desktop support experience
• Strong ability to learn new technologies and adapt to tools
• Excellent English communication (CEFR B2-C1)
• Experience handling high-volume workload in fast-paced environments
• Experience with Windows/macOS endpoints in an enterprise setting
• Familiarity with Microsoft 365 / Office applications
• Experience with IT ticketing/ITSM platforms
• Experience with user provisioning and access management

Responsibilities

• Provide day-to-day desktop and application support for internal customers in Cork and remote users across EMEA
• Support end-user devices including laptops, peripherals, mobile devices, printers, and conferencing equipment
• Triage, triage and resolve incidents in the ITSM system with clear user updates
• Install, configure, image, and re-image company PCs, tablets, and mobile devices
• Troubleshoot Windows, macOS, and Linux endpoints and common SaaS tools
• Perform user account administration in AD, Azure AD, and related apps
• Maintain IT knowledge base with recurring issues and fixes
• Support collaboration platforms (Email, Teams, Zoom) and escalate complex issues
• Collaborate with IT teams to resolve cross-functional issues
• Support new hire onboarding and hardware lifecycle activities in Cork
• Participate in local and global IT projects to improve end-user experience
• Perform other duties as assigned by management

Skills

Customer service

English communication

Organizational skills

Problem solving

Team collaboration

Attention to detail

Education

Degree in MIS/IT/CS or related field, or 2+ years hands-on helpdesk experience

Tools

Jira Service Management

ServiceNow

Zendesk

Active Directory

Azure AD

Job description

SolarWinds is seeking a proactive Helpdesk Analyst to join our Cork IT team. You’ll provide frontline desktop and application support for internal customers in Cork and across EMEA, resolving incidents through our ITSM system and guiding users to efficient outcomes.

You’ll manage devices (Windows, macOS, Linux where applicable), provision AD/Azure AD accounts, and contribute to the IT knowledge base. This role blends hands-on troubleshooting with collaboration across global teams in a hybrid