Guest Experience Supervisor – Front Office

INOU; Dublin; Hybrid; EUR 32,000 - 42,000; Full time

Benefits offered by this job

Free employee meals on duty

50% Off F&B in all properties

€60 employee room rate on Dalata-owned

30% off Friends & Family rate

Extra AL days (5 max)

Employee Assistance Programme

Cycle to Work Scheme/Transport Schemes

Pension access

Dalata Academy development

Staff events & charity initiatives

Job summary

Dalata Hotel Group is seeking a Front Office Supervisor in Ireland. This permanent, full-time role offers 39 hours per week, with development opportunities through the Dalata Academy and mentoring from senior team members.

You will lead front desk operations, ensure warm guest welcomes, and collaborate with management to uphold high hotel standards. The position emphasizes internal progression, staff development, and a supportive environment for career growth within our portfolio of properties,

Qualifications

• 1 year of experience in a similar role.

Responsibilities

• Ensure guests receive a genuine, warm welcome from all department personnel.
• Assist in achieving goals related to audits, customer feedback, and hotel standards.
• Help efficiently manage front office operations.
• Collaborate with management to maintain staff morale.

Job description

Dalata Hotel Group is seeking a Front Office Supervisor in Ireland. This permanent, full-time role offers 39 hours per week, with development opportunities through the Dalata Academy and mentoring from senior team members.

You will lead front desk operations, ensure warm guest welcomes, and collaborate with management to uphold high hotel standards. The position emphasizes internal progression, staff development, and a supportive environment for career growth within our portfolio of properties,