Front Office Manager: Guest Experience & Revenue Growth

Kilkenny-River-Court-Hotel; Kilkenny; On-site; EUR 45,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Upskilling allowance

Management contribution

Complimentary stay

Hotel group discounts

Food discounts

On-site gym

Bike to Work scheme

Meals during shifts

Career progression

Recognition programmes

Education and training assistance

On-site parking

Job summary

Kilkenny River Court Hotel in Kilkenny, Ireland, is seeking a full-time Front Office Manager to oversee the daily operations of the Front Office and ensure a warm welcome and efficient, high-standard service throughout every guest stay.

You will lead and develop the Front Office team, collaborate with Reservations and Revenue to maximise occupancy and revenue, handle guest requests, and uphold Neville Hotels service standards.

Qualifications

• Experience in Front Office supervisory/management in a 4- or 5-star hotel.
• Strong leadership, team development and coaching skills.
• Fluent English, written and spoken.
• Excellent communication, interpersonal and customer care skills.
• Strong organisational skills with attention to detail.
• Ability to prioritise tasks and manage a busy department.
• Good commercial awareness with understanding of room revenue and upselling.
• Experience in cash handling, guest billing and financial reconciliation.
• Experience using Hotsoft Property Management System desirable.
• Flexible approach to working hours, including weekends and shifts.

Responsibilities

• Oversee day-to-day Front Office operations to provide a warm welcome and efficient service.
• Lead and develop the Front Office team through coaching and performance management.
• Manage check-in/check-out, reservations, guest accounts and billing procedures.
• Work with Reservations and Group Revenue Manager to maximise occupancy and revenue.
• Handle guest requests and feedback promptly and professionally.
• Ensure compliance with hotel policies and security procedures.
• Maintain accurate guest profiles, room allocations and billing data in the PMS.
• Prepare and manage departmental rosters in line with business needs.

Skills

Leadership

Team development

Customer care

Fluent English

Communication

Organization

Upselling

Cash handling

Problem-solving

Flexibility

Education

Tools

Hotsoft PMS

Job description

Kilkenny River Court Hotel in Kilkenny, Ireland, is seeking a full-time Front Office Manager to oversee the daily operations of the Front Office and ensure a warm welcome and efficient, high-standard service throughout every guest stay.

You will lead and develop the Front Office team, collaborate with Reservations and Revenue to maximise occupancy and revenue, handle guest requests, and uphold Neville Hotels service standards.