Front Office Manager - Luxury Hotel | Growth & Benefits

Kilkenny River Court Hotel; Kilkenny; On-site; EUR 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Upskilling allowance (€300 per annum)

Complimentary stay for staff (2 nights

Staff discounts across the group

On-site gym and fitness assessment

Bike to Work Scheme and commuting tips

Meals during shifts

Career progression opportunities

Employee recognition programmes

Referral bonus

Education and training assistance

On-site car parking

Job summary

Kilkenny River Court Hotel is seeking a full-time Front Office Manager to lead the Front Office team and ensure a warm, welcoming and highly professional guest experience. You will work closely with hotel management, Reservations and the Group Revenue Manager to maximise occupancy and revenue while delivering outstanding service.

The role requires a proactive leader with strong organisational skills, experience in 4- or 5-star hotels, and a commitment to maintaining Neville Hotels service

Qualifications

• Previous Front Office supervisory or management experience in a 4- or 5-star hotel environment.
• Strong leadership and coaching abilities to develop the Front Office team.
• Excellent communication and customer service skills with a professional demeanor.
• Fluent English, both written and spoken.
• Ability to manage busy operations with attention to detail and accuracy.

Responsibilities

• Oversee day-to-day Front Office operations ensuring a welcoming, professional and efficient service.
• Lead, motivate and develop the Front Office team through coaching and performance management.
• Manage check-in/check-out, reservations, guest accounts and billing with accuracy.
• Collaborate with Reservations and Group Revenue Manager to maximise occupancy and revenue.
• Ensure guest requests are handled promptly and in line with service standards.
• Maintain security procedures for guest belongings and access to facilities.
• Prepare and manage departmental rosters and relationships with other departments.

Skills

Front Office management

Leadership

Guest service

Communication

Organisational skills

Tools

Hotsoft PMS

Job description

Kilkenny River Court Hotel is seeking a full-time Front Office Manager to lead the Front Office team and ensure a warm, welcoming and highly professional guest experience. You will work closely with hotel management, Reservations and the Group Revenue Manager to maximise occupancy and revenue while delivering outstanding service.

The role requires a proactive leader with strong organisational skills, experience in 4- or 5-star hotels, and a commitment to maintaining Neville Hotels service