Front Office Manager – Kilkenny River Court Hotel

Kilkenny River Court Hotel; Kilkenny; On-site; EUR 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Upskilling allowance (€300 per annum)

Complimentary stay for staff (2 nights

Staff discounts across the group

On-site gym and fitness assessment

Bike to Work Scheme and commuting tips

Meals during shifts

Career progression opportunities

Employee recognition programmes

Referral bonus

Education and training assistance

On-site car parking

Job summary

Kilkenny River Court Hotel is seeking a full-time Front Office Manager to lead the Front Office team and ensure a warm, welcoming and highly professional guest experience. You will work closely with hotel management, Reservations and the Group Revenue Manager to maximise occupancy and revenue while delivering outstanding service.

The role requires a proactive leader with strong organisational skills, experience in 4- or 5-star hotels, and a commitment to maintaining Neville Hotels service

Qualifications

• Previous Front Office supervisory or management experience in a 4- or 5-star hotel environment.
• Strong leadership and coaching abilities to develop the Front Office team.
• Excellent communication and customer service skills with a professional demeanor.
• Fluent English, both written and spoken.
• Ability to manage busy operations with attention to detail and accuracy.

Responsibilities

• Oversee day-to-day Front Office operations ensuring a welcoming, professional and efficient service.
• Lead, motivate and develop the Front Office team through coaching and performance management.
• Manage check-in/check-out, reservations, guest accounts and billing with accuracy.
• Collaborate with Reservations and Group Revenue Manager to maximise occupancy and revenue.
• Ensure guest requests are handled promptly and in line with service standards.
• Maintain security procedures for guest belongings and access to facilities.
• Prepare and manage departmental rosters and relationships with other departments.

Skills

Front Office management

Leadership

Guest service

Communication

Organisational skills

Tools

Hotsoft PMS

Job description

We have a fantastic opportunity for a full-time experienced Front Office Manager to join our team at the Kilkenny River Court Hotel.

The Role:

The successful candidate will oversee the day-to-day operation of the Front Office Department, ensuring that all guests receive a warm welcome, exceptional service and a professional and efficient experience throughout their stay.

Working closely with the hotel management team, Reservations Department and Group Revenue Manager, the Front Office Manager will play a key role in maximising room occupancy, driving revenue opportunities, developing the front office team and maintaining the highest standards of guest satisfaction.

Key Duties & Responsibilities:

• Manage and supervise the day-to-day operations of the Front Office Department, ensuring a professional, welcoming and efficient service at all times.


• Lead, motivate and develop the Front Office team through ongoing coaching, training and performance management.


• Ensure all guests are warmly welcomed upon arrival, anticipating their needs and providing assistance throughout their stay.


• Oversee check-in, check-out, reservations, guest accounts and billing procedures, ensuring accuracy and efficiency.


• Encourage and support the team in maximising room occupancy, achieving the best available rates and identifying opportunities to upsell hotel services and facilities.


• Work closely with the Reservations Department and Group Revenue Manager to optimise room allocations, occupancy and revenue performance.


• Review guest requests and special requirements prior to arrival, ensuring these are communicated to the relevant departments and arrangements are in place.


• Ensure guest enquiries, telephone calls, reservations and requests are handled promptly, courteously and in accordance with Neville Hotels service standards.


• Manage guest feedback and complaints professionally and effectively, taking appropriate action to ensure guest satisfaction.


• Oversee all cash handling, banking, floats, safe management and payment procedures, ensuring accurate reconciliation and compliance with company policies.


• Ensure guest profiles, room allocations, charges and billing information are accurately maintained within the Hotsoft property management system.


• Maintain appropriate security procedures relating to guest belongings, luggage storage, deliveries, room keys and access to hotel facilities.


• Ensure all Front Office team members consistently comply with company policies, standard operating procedures, uniform and personal appearance standards.


• Identify training and development needs, ensuring all team members are fully trained and confident in carrying out their responsibilities.


• Prepare and manage departmental rosters in accordance with business levels, operational requirements and staffing budgets.


• Build strong working relationships with Housekeeping, Reservations, Sales and all other hotel departments to ensure seamless communication and service delivery.


• Maintain a visible management presence within the department, leading by example and promoting a positive, professional working environment.


• Complete additional duties as required to meet the needs of the business.

Experience/Qualifications:

• Previous Front Office supervisory or management experience within a 4-star or 5-star hotel environment.


• Strong leadership skills with the ability to motivate, support and develop a team.


• A positive, friendly and professional attitude with a genuine passion for hospitality and guest service.


• Fluent English, both written and spoken.


• Excellent communication, interpersonal and customer care skills.


• Strong organisational skills with excellent attention to detail.


• Ability to prioritise tasks, manage a busy department and perform effectively under pressure.


• Good commercial awareness with an understanding of room revenue, occupancy, rate management and upselling opportunities.


• Experience in cash handling, guest billing and financial reconciliation procedures.


• Experience using Hotsoft Property Management System is desirable.


• Strong problem-solving skills with the ability to handle guest concerns professionally and confidently.


• A flexible approach to working hours, including weekends and shifts, in accordance with business requirements.

In Return We Offer Excellent Employee Benefits Including:

• Management sick pay scheme. T&Cs apply.


• Health Insurance contribution of €500 per annum.


• €300 per annum upskilling allowance via LinkedIn Learning.


• Management suit contribution of €300 per person. T&Cs apply.


• One complimentary individual or family stay in any Neville Hotels property for 2 nights B&B per annum.


• Hotel B&B discounts across the group.


• 20% discount on Bar & Restaurant food in a sister property.


• On-site gym and one free fitness assessment.


• Promotion of Bike to Work Scheme and other commuting incentives.


• Meals during shifts and free on-site tea/coffee.


• Opportunities for career progression.


• Employee recognition programmes.


• Employee referral bonus (€140-€300).


• Education and training assistance.


• On-site car parking.

Important Information:

All applicants must be eligible to live and work in Ireland full time. You will be asked to provide documented evidence of eligibility.