Front Office Manager
Aghadoe Heights Hotel & Spa
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Job summary
Aghadoe Heights Hotel & Spa in Killarney is seeking an experienced Front Office Manager to lead our Front Office team and ensure an exceptional guest experience from arrival to departure.
You will oversee daily Front Office operations, coach staff, drive guest satisfaction, and contribute to revenue through upselling and service excellence in a luxury five-star setting.
Qualifications
- Previous Front Office Management or Senior Supervisory experience in a hotel.
- Ability to lead, motivate and develop a team.
- Excellent communication and interpersonal skills.
- Strong organisational and problem-solving abilities.
- Focus on guest satisfaction and service excellence.
- Commercial awareness with understanding of revenue generation and budgets.
- Experience managing guest complaints professionally.
- Strong IT skills and experience with hotel property management systems.
Responsibilities
- Lead and manage all Front Office operations with exceptional guest service standards.
- Inspire, coach, and develop the Front Office team.
- Oversee guest arrivals, departures, VIP experiences and complaints.
- Monitor guest feedback and online reviews, implementing improvements.
- Manage staffing, scheduling, and training for the department.
- Drive revenue through room inventory management, upselling, and cross-selling.
- Maintain accurate billing, cash handling, and revenue controls.
- Collaborate with other departments to ensure a seamless guest journey.
- Ensure compliance with company policies, health & safety and procedures.
Skills
Tools
Job description
Aghadoe Heights Hotel & Spa is seeking an experienced and passionate Front Office Manager to lead our Front Office team and ensure an exceptional guest experience from arrival to departure.
You will be responsible for the day-to-day management of Front Office operations, leading a high-performing team while driving guest satisfaction, service excellence, and commercial performance.
We're looking for a hands-on leader who thrives in a fast-paced hospitality environment. The successful candidate will be passionate about delivering outstanding guest experiences, developing their team, and continuously improving operational performance.
Aghadoe Heights Hotel and Spa is a luxury 5-star hotel with a spectacular location overlooking the spectacular world famous Lakes of Killarney and the magnificent MacGillycuddy's Reeks mountain range.
At the forefront of the luxury hotel scene for over 50 years, this luxury resort comprises 74 elegant bedrooms and suites offering breath-taking views, either of the hotel gardens, the rolling Kerry countryside or the magical lakes and mountains.
Our world combines the luxury of contemporary comfort with the warmth of Irish hospitality. Our cherished heritage is our love of life, our focus is sharing it.
- Lead and manage all Front Office operations, ensuring exceptional guest service standards.
- Inspire, coach, and develop the Front Office team to deliver memorable guest experiences.
- Oversee guest arrivals, departures, VIP experiences, and complaint resolution.
- Monitor guest feedback, online reviews, and service performance, implementing improvements where required.
- Manage departmental staffing, scheduling, and training.
- Drive revenue through effective room inventory management, upselling, and cross-selling initiatives.
- Maintain accurate billing, cash handling, credit procedures, and revenue controls.
- Work closely with all hotel departments to ensure a seamless guest journey.
- Ensure compliance with company policies, health & safety standards, and operational procedures.
Essential
- Previous Front Office Management or Senior Supervisory experience within a hotel environment.
- Proven ability to lead, motivate, and develop a team.
- Excellent communication and interpersonal skills.
- Strong organisational and problem-solving abilities.
- Exceptional focus on guest satisfaction and service excellence.
- Commercial awareness with an understanding of revenue generation and departmental budgets.
- Experience managing guest complaints and resolving issues professionally.
- Strong IT skills and experience with hotel property management systems.
Desirable
- Experience working in a luxury or four/five-star hotel environment.
- Knowledge of revenue management principles, REVPAR, occupancy, and rate management.
- Experience with online reputation management and guest review platforms.
- PRSA pension scheme
- Career progression opportunities across the Windward group
- Employee Assistance Programme
- Digital Wellness Programme
- Complimentary, high-quality meals on duty including breakfast, lunch & dinner
- Complimentary barista-style coffee
- Discounted room & dining rates in Windward properties for you as well as friends and family
- Refer-a-friend scheme
- Training and development opportunities dedicated to your development
- Employee awards & staff recognition scheme including employee of the month, long service awards, team recognition days and random treat days
- Cycle-to-work scheme
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