Front Office Manager

Windward Management Ltd

Killarney

On-site

EUR 42,000 - 66,000

Full time

3 days ago

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Benefits offered by this job

PRSA pension scheme

Career progression opportunities

Employee Assistance Programme

Digital Wellness Programme

Complimentary meals on duty

Discounted room & dining rates

Refer-a-friend scheme

Job summary

Aghadoe Heights Hotel & Spa, managed by Windward Management Ltd, is seeking a hands-on Front Office Manager to lead our Front Office team and deliver an exceptional guest experience from arrival to departure.

You will drive day-to-day operations, mentor a high-performing team, and focus on revenue growth while maintaining service excellence in a luxury hotel setting.

Qualifications

Front Office management experience in hotel environments.
Ability to lead, motivate and develop a team.
Excellent communication and interpersonal skills.
Strong organisational and problem-solving abilities.
Focus on guest satisfaction and service excellence.
Commercial awareness with understanding of budgets and revenue.

Responsibilities

Lead and manage all Front Office operations, ensuring exceptional guest service standards.
Inspire, coach, and develop the Front Office team to deliver memorable guest experiences.
Oversee guest arrivals, departures, VIP experiences, and complaint resolution.
Monitor guest feedback and online reviews, implementing improvements where required.
Manage departmental staffing, scheduling, and training.
Drive revenue through room inventory management, upselling, and cross-selling initiatives.
Maintain accurate billing, cash handling, and revenue controls.
Collaborate with other departments to ensure a seamless guest journey.
Ensure compliance with policies, health & safety, and procedures.

Skills

Front Office Management

Team leadership

Communication skills

Organisational skills

Guest service excellence

Revenue awareness

Tools

Hotel property management system

Job description

Front Office Manager

Aghadoe Heights Hotel & Spa is seeking an experienced and passionate Front Office Manager to lead our Front Office team and ensure an exceptional guest experience from arrival to departure.

You will be responsible for the day-to-day management of Front Office operations, leading a high-performing team while driving guest satisfaction, service excellence, and commercial performance.

We're looking for a hands-on leader who thrives in a fast-paced hospitality environment. The successful candidate will be passionate about delivering outstanding guest experiences, developing their team, and continuously improving operational performance.

About Aghadoe Heights

Aghadoe Heights Hotel and Spa is a luxury 5-star hotel with a spectacular location overlooking the spectacular world famous Lakes of Killarney and the magnificent MacGillycuddy's Reeks mountain range.

At the forefront of the luxury hotel scene for over 50 years, this luxury resort comprises 74 elegant bedrooms and suites offering breath-taking views, either of the hotel gardens, the rolling Kerry countryside or the magical lakes and mountains.

Our world combines the luxury of contemporary comfort with the warmth of Irish hospitality. Our cherished heritage is our love of life, our focus is sharing it.

About the role

Key Responsibilities

Lead and manage all Front Office operations, ensuring exceptional guest service standards.
Inspire, coach, and develop the Front Office team to deliver memorable guest experiences.
Oversee guest arrivals, departures, VIP experiences, and complaint resolution.
Monitor guest feedback, online reviews, and service performance, implementing improvements where required.
Manage departmental staffing, scheduling, and training.
Drive revenue through effective room inventory management, upselling, and cross-selling initiatives.
Maintain accurate billing, cash handling, credit procedures, and revenue controls.
Work closely with all hotel departments to ensure a seamless guest journey.
Ensure compliance with company policies, health & safety standards, and operational procedures.

Skills & Experience

Essential

Previous Front Office Management or Senior Supervisory experience within a hotel environment.
Proven ability to lead, motivate, and develop a team.
Excellent communication and interpersonal skills.
Strong organisational and problem-solving abilities.
Exceptional focus on guest satisfaction and service excellence.
Commercial awareness with an understanding of revenue generation and departmental budgets.
Experience managing guest complaints and resolving issues professionally.
Strong IT skills and experience with hotel property management systems.

Desirable

Experience working in a luxury or four/five-star hotel environment.
Knowledge of revenue management principles, REVPAR, occupancy, and rate management.
Experience with online reputation management and guest review platforms.

Perks and Benefits of working at Aghadoe Heights Hotel & Spa

PRSA pension scheme
Career progression opportunities across the Windward group
Employee Assistance Programme
Digital Wellness Programme
Complimentary, high-quality meals on duty including breakfast, lunch & dinner
Complimentary barista-style coffee
Discounted room & dining rates in Windward properties for you as well as friends and family
Refer-a-friend scheme
Training and development opportunities dedicated to your development
Employee awards & staff recognition scheme including employee of the month, long service awards, team recognition days and random treat days
Cycle-to-work scheme

About the company

Windward Management Limited is a trusted leader in hospitality management, renowned for delivering operational excellence and exceptional guest experiences. Established in 2007 and headquartered in Dublin, the company specializes in managing hotels across Ireland, blending strategic expertise with personalized service. With a strong commitment to innovation, employee development, and quality, Windward Management offers an exciting opportunity for professionals passionate about making a meaningful impact in the hospitality industry.

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