Front Office Manager

LEONARDO HOTELS; Galway; On-site; EUR 42,000 - 68,000; Full time

Benefits offered by this job

Staff room rates

Recognition program

Talent referrals

Wellbeing calendar

Training & progression

Job summary

The g Hotel & Spa, part of the Limited Edition collection within the Leonardo Hotels portfolio, seeks a proactive Front Office Manager. You will direct strategic initiatives for the Front Office, oversee day-to-day operations, and lead a vibrant team to deliver exceptional guest experiences in line with brand standards.

As a hotel ambassador, you’ll uphold the company vision and values, contribute to guest satisfaction, and take on Duty Manager shifts when required to support other hotel

Responsibilities

• Direct strategic initiatives for the Front Office department and manage daily operations.
• Act as ambassador for The g Hotel & Spa and the Leonardo Hotels group.
• Lead and motivate the front office team to achieve KPIs.
• Complete Duty Manager shifts and participate in other hotel areas.

Skills

Leadership

Guest service

KPIs

Duty manager

Team motivation

Job description

LGG - The g Hotel & Spa is Limited Edition, which is a collection of distinctive hotels that have their own characters. Our diverse and friendly teams focus on delivering exceptional guest care, ensuring every guest feels welcomed. Limited Edition is a part of the Leonardo Hotels portfolio.The Front Office Manager will direct the strategic initiatives and objectives of the Front Office department, as well as managing day to day operations through the engagement of the team. All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards, and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness.As a Front Office Manager, you’ll keep your department running like clockwork and lead your team to ensure our guests have an incredible experience with us. Take a deep breath because you’ll be stepping into a busy role! You’ll be an integral member of the management team, inspiring a vibrant team to ensure the delivery of exceptional guest service and exceed guests’ expectations.If you’re our ideal Front Office Manager, you will:• Create a fun and engaged department to deliver on KPIs and support your team to achieve these• Have a passion for hospitality and be a role model for your hotel• Bring your positive energy to work with you every day• Complete Duty Manager shifts as required – take the chance to get involved in other areas of the hotel!INHTFSome of the perks our Reception Manager could enjoy include:Special rates on Leonardo Hotel rooms across the UK & EuropeCompany-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shopsTalent referral schemeThank You Week: from ice cream trucks to yoga classes and lots in between!Wellbeing CalendarOngoing job-related training programmes with clear paths for progressionWe’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.Why come join us as a Reception Manager?We look after our colleagues just as well as we look after our guests. Once you join a Limited Edition, you’re part of the Leonardo community of over 55 hotels across the UK & Ireland. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!