Guest Relation Agent

Leonardo Hotels; Ireland; Remote; EUR 26,000 - 36,000; Full time

Benefits offered by this job

Special hotel rates across Leonardo UK

Recognition scheme

Talent referral scheme

Thank You Week events

Wellbeing calendar

Ongoing training programmes

Job summary

The g Hotel & Spa, part of the Leonardo Hotels portfolio in Ireland, is seeking a confident Guest Relation Agent to welcome guests and ensure a memorable stay. You will be the first point of contact, handling check-ins/outs and delivering a true 5-star experience with a warm, friendly personality.

Join a vibrant team where guest satisfaction is the priority, with ongoing training and opportunities for progression within the Leonardo Hotels family.

Qualifications

• Experience in delivering high levels of guest service.
• Strong communication and interpersonal skills.
• Able to manage multiple tasks in a fast-paced environment.

Responsibilities

• Assist with check-in and check-out processes.
• Provide warm, personalised guest care and problem resolution.
• Offer local recommendations to guests for an enjoyable stay.
• Collaborate with Front Office and other hotel departments to ensure smooth operation.

Skills

Guest relations

Communication

Organizational skills

Job description

Guest Relation AgentBefore you start reviewing our job opportunities, let’s talk cookies. We use strictly necessary cookies, which are essential to offer you a consistent experience and ensure our site functions properly; such as filling in forms and logging in. These cookies will expire at the end of your session.### Guest Relation AgentApply: The g Hotel & Spa: Variable time: Posted Today: JR106446LGG - The g Hotel & Spa is Limited Edition, which is a collection of distinctive hotels that have their own characters. Our diverse and friendly teams focus on delivering exceptional guest care, ensuring every guest feels welcomed. Limited Edition is a part of the Leonardo Hotels portfolio.The Guests Relation Agent will support the smooth running and objectives of the Front Office department. All members of the department work together to create memorable moments for guests, in line with both company and hotel-specific service standards, and collaborate closely with other departments within the hotel. You will act as an ambassador for your own hotel and the wider Leonardo Hotels estate, demonstrating the company vision, mission and values. At all times, you will treat others around you with respect, dignity and fairness. As a Guests Relation Agent you’ll be a face of the hotel, so we want you to bring your warm and friendly personality to work with you every day. Take a deep breath because you’ll be stepping into a busy role! Working as part of a vibrant team, you’ll be an ambassador for the hotel as the first person our guests will meet. Whilst organising all aspects of the check-in and check-out processes, you’ll be offering guests the real 5-star treatment at our hotel! If you’re our ideal Receptionist, you will: • Be passionate to make a difference and eager to bring new ideas to the table • Be courteous to guests and colleagues at all times • Use your savvy knowledge to offer guidance and local recommendations for a great stay in the city • Have top-notch organisational skills • Be dependable, and a reassuring influence for guestsSome of the perks our Guest Relation Agent could enjoy include:* Special rates on Leonardo Hotel rooms across the UK & Europe* Company-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shops* Talent referral scheme* Thank You Week: from ice cream trucks to yoga classes and lots in between!* Wellbeing Calendar* Ongoing job-related training programmes with clear paths for progressionWe’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.Why come join us as a Guest Relation Agent?We look after our colleagues just as well as we look after our guests. Once you join a Limited Edition, you’re part of the Leonardo community of over 55 hotels across the UK & Ireland. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!