Front Office Leader: Guest Experience & Ops

Diamond Coast Hotel; Inishcrone; On-site; EUR 38,000 - 42,000; Full time

Job summary

Diamond Coast Hotel in Enniscrone, Ireland, is seeking a Front Office Manager to oversee daily front desk operations, guest services, reservations, and lobby areas to ensure outstanding guest satisfaction and operational efficiency.

Located at the Diamond Coast, the hotel offers a blend of luxury accommodation, dining options, and event facilities. The role focuses on smooth check-in/check-out, staff supervision, budgeting support, and delivering 5-star guest experiences.

Qualifications

• 3+ years experience in a similar role.
• Strong leadership, communication, and interpersonal skills.

Responsibilities

• Lead the hotel's Front Office.
• Lead project work to deliver enhanced guest experience and continuous improvement.
• Proactively manage rosters to ensure adequate cover and cost control.
• Resolve guest queries and support team in delivering 5-star guest experiences.
• Supervise daily front office operations including check-ins, check-outs, reservations, and cash handling.
• Maintain accurate room inventory and collaborate with housekeeping to ensure room readiness.
• Ensure compliance with hotel policies, procedures, and brand standards.
• Oversee night audit operations and verify daily revenue reports.
• Recruit, train, and develop front office staff including receptionists and reservations agents.
• Prepare staff schedules ensuring adequate coverage based on business levels.
• Conduct performance evaluations, coaching, and disciplinary actions when necessary.
• Foster a positive and professional team environment.
• Assist in budgeting, forecasting, and cost-control measures for the Front Office department.

Skills

Leadership

Communication

Interpersonal skills

Job description

Diamond Coast Hotel in Enniscrone, Ireland, is seeking a Front Office Manager to oversee daily front desk operations, guest services, reservations, and lobby areas to ensure outstanding guest satisfaction and operational efficiency.

Located at the Diamond Coast, the hotel offers a blend of luxury accommodation, dining options, and event facilities. The role focuses on smooth check-in/check-out, staff supervision, budgeting support, and delivering 5-star guest experiences.