Guest Experience Leader – Front Office Manager

SeeMeHired.com; Ireland; Remote; EUR 40,000 - 56,000; Full time

Job summary

Windward Management Limited invites applications for a Front Office Manager position at The Diamond Coast Hotel, Enniscrone. You will oversee front desk operations, guest services, reservations, and lobby areas to ensure outstanding guest satisfaction and efficient running of daily activities.

The role requires strong leadership, proven front office experience, and a track record of managing rosters, guest queries, and VIP bookings while upholding hotel standards.

Qualifications

• 3+ years experience in a similar role.
• Strong leadership, communication, and interpersonal skills.

Responsibilities

• Lead the hotel's Front Office
• Lead project work to deliver enhanced guest experience and continuous improvement
• Proactively manage rosters to ensure adequate cover and cost control
• Resolve guest queries and support team in delivering 5-star guest experiences
• Ensure the highest level of guest service is delivered consistently
• Address and resolve guest complaints, requests, and inquiries promptly and professionally
• Monitor guest feedback through surveys, online reviews, and direct communication; implement improvements where necessary
• Oversee VIP arrivals, special requests, and group bookings
• Supervise daily front office operations including check-ins, check-outs, reservations, and cash handling
• Maintain accurate room inventory and collaborate with housekeeping to ensure room readiness
• Ensure compliance with hotel policies, procedures, and brand standards
• Oversee night audit operations and verify daily revenue reports
• Recruit, train, and develop front office staff including receptionists and reservations agents
• Prepare staff schedules ensuring adequate coverage based on business levels
• Conduct performance evaluations, coaching, and disciplinary actions when necessary
• Foster a positive and professional team environment
• Assist in budgeting, forecasting, and cost-control measures for the Front Office department
• Monitor and manage departmental expenses and labour costs
• Ensure proper cash handling, billing accuracy, and adherence to financial procedures
• Compile and present daily, weekly, and monthly operational reports

Skills

Leadership

Communication

Interpersonal skills

Job description

Windward Management Limited invites applications for a Front Office Manager position at The Diamond Coast Hotel, Enniscrone. You will oversee front desk operations, guest services, reservations, and lobby areas to ensure outstanding guest satisfaction and efficient running of daily activities.

The role requires strong leadership, proven front office experience, and a track record of managing rosters, guest queries, and VIP bookings while upholding hotel standards.