Front Office Leader: Elevate Guest Experience & Team Growth

Dalata Hotel Group plc; Dublin; Hybrid; EUR 50,000 - 70,000; Full time

Benefits offered by this job

50% Off F&B in all properties

€60 employee rate on rooms for all Dal

30% off Friends & Family rate

Pension access

Performance-related bonus plan

Dalata Academy development

Free employee meals on duty

Extra AL day (5 days to a maximum of 5

Employee Assistance Programme

Cycle to Work Scheme/Transport Schemes

Staff Appreciation Initiatives

Job summary

Dalata Hotel Group plc is seeking an experienced Front Office Manager to lead and elevate the front desk team, ensuring exceptional guest experiences and alignment with hotel standards. You will report to the General Manager and shape a positive culture across the front office operation.

The role emphasises team development, guest service excellence, and contributing to strategic hotel management while delivering high-performance results in a dynamic hospitality environment.

Qualifications

• 2–3 years of experience in a front office leadership role.
• Excellent skills in people leadership and development.
• Strong organizational skills with the ability to oversee and delegate tasks.
• A warm, friendly, and approachable personality when interacting with staff and guests.

Responsibilities

• Ensure that guests have the highest quality experience.
• Lead the team in achieving goals related to audits, customer feedback, quality evaluations, and hotel standards.
• Develop and mentor the front office team for career progression.
• Assist in efficiently managing front office operations.
• Contribute to the strategic management of the hotel.

Skills

People leadership

Development

Organizational skills

Team collaboration

Job description

Dalata Hotel Group plc is seeking an experienced Front Office Manager to lead and elevate the front desk team, ensuring exceptional guest experiences and alignment with hotel standards. You will report to the General Manager and shape a positive culture across the front office operation.

The role emphasises team development, guest service excellence, and contributing to strategic hotel management while delivering high-performance results in a dynamic hospitality environment.