Guest Experience & Operations Leader

Dalata Hotel Group; Galway; On-site; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Dalata Academy

Pension plan

50% off F&B

Employee room rate €60

Friends & Family rate 30%

Free meals on duty

Extra annual leave

Employee Assistance Programme

Cycle to Work

Team-building & charity events

Job summary

Dalata Hotel Group is seeking an experienced hospitality leader to take ownership, elevate teams and drive outstanding performance while continuing to grow professionally.

You will shape culture, contribute to hotel strategy, oversee operations, deliver exceptional guest experiences, and drive financial success across departments while fostering a positive work environment and leading by example.

Qualifications

• Standards Driven; particularly in Food & Beverage.
• Strong desire to progress and develop your career in hotels.
• People leadership and motivation experience.
• Proven ability to develop talented employees.
• Strong communicator and comfortable in contributing to the overall hotel strategy.
• Ability to develop and build relationships and influence all levels of the business.

Responsibilities

• Manage multiple stakeholders within the hotel while playing a key role in the hotel's operational management.
• Oversee hotel operations, greet guests, and inspire the team to deliver exceptional hospitality.
• Possess strong operational knowledge with the ability to work across departments as needed.
• Assist other managers with interviewing and recruitment
• Coach and train new employees to ensure everyone feels confident in their new roles.
• Demonstrate excellent problem-solving skills and the ability to handle conflicts or complaints smoothly.

Skills

People leadership

Staff development

Communication

Relationship building

Influence across levels

Job description

Dalata Hotel Group is seeking an experienced hospitality leader to take ownership, elevate teams and drive outstanding performance while continuing to grow professionally.

You will shape culture, contribute to hotel strategy, oversee operations, deliver exceptional guest experiences, and drive financial success across departments while fostering a positive work environment and leading by example.