Front of house staff City Centre

Gourmet Food Parlour; Dublin; On-site; EUR 24,000 - 32,000; Full time

Benefits offered by this job

Flexible working hours

Brown Thomas Discounts

Free Coffee

Employee assist program

Shared Tips

Dedicated training platform

Career progression opportunities

Job summary

Gourmet Food Parlour in Dublin city centre is seeking experienced and friendly full-time and part-time Front of House waiting staff to join our team at Brown Thomas location.

The role involves greeting guests, taking orders, describing dishes, processing payments, and delivering a high standard of service while adhering to HACCP guidelines. Applicants should have 1 year of experience and strong communication skills with flexible availability.

Qualifications

• Minimum 1 year of experience as a wait staff or in a similar front-of-house role.
• Knowledge of cash registers and EPOS or ordering systems.
• Strong customer service and communication skills.
• Ability to stay calm under pressure and multitask.

Responsibilities

• Welcome customers and lead them to their seats.
• Describe menus, dishes and drinks, and make recommendations.
• Take orders and process correctly through EPOS.
• Deliver orders to tables in a timely manner.
• Maintain a section of the restaurant and ensure service quality.
• Adhere to HACCP food safety standards.
• Handle guest requests and resolve issues calmly.
• Deliver checks and process payments; collaborate with staff.

Skills

Customer service

Cash handling

Communication

Multitasking

Punctuality

Teamwork

Problem solving

Calm under pressure

Tools

EPOS system

Cash register

Job description

Gourmet Food Parlour are looking for experienced and friendly full time and part time waiting staff for Front of House to join our team in Gourmet Food Parlour in our Brown Thomas Location, Dublin city centre.

We're looking for people who are excited to come in to work every day and who are ready to develop the team, grow with the brand & tackle challenges.

Front Of House Duties And Responsibilities

• Welcome customers and lead them to their seats
• Introduce our menus and describe different dishes and drinks
• Make recommendations on specialties
• Take orders and process correctly through EPOS system.
• Deliver orders to the table in a timely manner
• Maintain a section of the restaurant ensuring customers are looked after through all stages of their visit.
• Adhere to food, sanitary and safety standards
• Inspect the quality and looks of the dishes, making sure they uphold standards
• Identify and resolve any special requirements, wants and needs of customers.
• Be confident in handling complaints and issues calmly
• Deliver checks and accept payment
• Collaborate closely with other staff members

Requirements And Qualifications

• 1 year of experience as a wait staff or similar role
• Knowledge of cash register and any ordering information system
• Customer oriented approach
• Critical thinker and problem-solving skills
• Great interpersonal and communication skills
• Be calm under pressure & be able to multitask
• Maintain regular and consistent attendance and punctuality.
• Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays
• Meet store operating policies and standards adhering to HACCP guidelines and store safety and security.
• Engage with and understand other team members through clear and pleasant communication
• Comply within company dress and personal hygiene code that meets HACCP guidelines
• Available to perform many different tasks within the store during each shift
• Have a valid work permit/visa

Benefits

• Flexible working hours
• Brown Thomas Discounts
• Free Coffee
• Employee assist program
• Shared Tips
• Dedicated training platform
• Career progression opportunities

Gourmet Food Parlour is proud to be an Equal Employment Opportunity employer.

We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants.

Job Types: Full-time, Permanent

Experience

• Front of House: 1 year (required)
• Barista skills an advantage but not essential

Language

• English (required)
• Valid work permit/Eu passport essential