Front of House Porter

Hollybank Trustees Ltd; Connacht; On-site; EUR 25,000 - 32,000; Full time

Benefits offered by this job

Free Leisure Club access

Employee Assistance Programme

Free parking

Free meals on duty

Staff discounts

Job summary

The Ardilaun Hotel in Galway is seeking a friendly Front of House Porter to join our team. This on-site role supports the smooth operation of the front of house areas, greeting guests and ensuring exceptional service throughout events and dining periods.

Responsibilities include event setup, lobby service, and maintaining a clean front of house. The ideal candidate will have hotel guest services experience, be fluent in English, and comfortable with a flexible schedule including weekends and

Qualifications

• Experience in hotel front of house or guest services.
• Ability to work in a fast-paced environment.
• Fluent English, both written and spoken.

Responsibilities

• Setting up for events such as banquets, conferences, and weddings.
• Greet and assist guests as needed
• Follow all health and safety regulations and procedures and carry out fire and security checks
• Provide room and lobby service as needed
• Maintain a clean and organized front of house area, including the lobby, and dining areas
• Perform other duties as assigned by the management

Skills

Fluent English

Attention to detail

Customer service

Job description

Location: On site / Galway, Ireland
job type: Permanent / Full-time
Sector and subsector: Hospitality | Front of House
Salary: Negotiable salary

We are seeking a friendly and dedicated Front of House Porter to join our team. The successful candidate will play a crucial role in ensuring the smooth operation of the front of house areas and providing excellent customer service to our guests.

About the Hotel:

Formerly a country mansion, the 4* Ardilaun Hotel boasts 123 luxury bedrooms with a superb conference center, wedding venue and leisure club facilities. It is independently owned and operated by the Ryan family, having celebrated 64 years in business recently. Nestled in Galway’s suburbs, in a secluded setting in leafy Taylor’s Hill just 1km from Galway City, Galway Bay, and Salthill, our hotel provides a serene and secluded setting. The facilities include the family friendly Camilaun Restaurant, Garden Terrace with canopy for outdoor dining, Blazers Bar and The Ardilaun Bistro. Guests can also relax in the spacious Garden Lounges for Afternoon Teas. At The Ardilaun Hotel our mission is to create exceptional experiences and exceed the expectations of every guest we serve.

Responsibilities:

• Responsible for setting up for events such as banquets, conferences, and weddings.
• Greet and assist guests as needed
• Follow all health and safety regulations and procedures and carry out fire and security checks
• Provide room and lobby service as needed
• Maintain a clean and organized front of house area, including the lobby, and dining areas
• Perform other duties as assigned by the management

Requirements:

• Attention to detail and ability to work in a fast-paced environment
• Experience in the hotel industry in a guest relations/ guest services role
• Fluent English, both written and spoken
• Work independently and use their own initiative
• Ability to work a flexible schedule, including weekends and nights.
• Ability to follow instructions and work as part of a team
• Free access to the Leisure Club
• Employee Assistance Programme
• Free Parking
• Free meals on Duty
• Discounts throughout the hotel
• Staff rates on hotels throughout Ireland
• Uniform provided
• Bike to Work Scheme
• Employee Referral Programme