Front Desk & Customer Services Specialist

Tuath Housing Association; Leinster; On-site; EUR 26,000 - 38,000; Full time

Benefits offered by this job

24 days annual leave

Pension scheme

Bike-to-work scheme

Wellness allowance

Study aids scheme

Employee Assistance Program

Flexible working

Job summary

Tuath Housing Association is seeking a Receptionist in Dundalk to provide a friendly, efficient front-of-house service and support residents and visitors. The role involves handling inquiries, guiding customers, managing meeting room bookings, and coordinating with teams to ensure smooth operations.

The successful candidate will have strong communication skills, a proactive approach, and the ability to maintain high standards in reception areas.

Qualifications

• Clear understanding of operational services provided at Tuath locality offices.
• Knowledge of customer service and conflict resolution.
• Familiarity with customer experience tools and approaches.
• Ability to deliver high-quality, customer-focused services.
• Strong communication skills, verbally and in writing.

Responsibilities

• Provide efficient and effective customer service, handling a variety of customer requests.
• Provide information and guidance.
• Office management duties including meeting room bookings and stock orders.
• Coordinate facilities management and works across teams.
• Address enquiries and provide updates to customers.

Skills

Customer service

Conflict resolution

Communication

Team player

Flexible hours

Job description

Tuath Housing Association is seeking a Receptionist in Dundalk to provide a friendly, efficient front-of-house service and support residents and visitors. The role involves handling inquiries, guiding customers, managing meeting room bookings, and coordinating with teams to ensure smooth operations.

The successful candidate will have strong communication skills, a proactive approach, and the ability to maintain high standards in reception areas.