French-Speaking Community Operations Analyst – Onsite Dublin

Cpl; Dublin; On-site; EUR 42,000 - 56,000; Full time

Benefits offered by this job

Health Care

Extensive Training & Development

Free access to Group Scheme website

Free access to 24-hour EAP

Free access to Wellness Programme

Tax Saver Scheme

Bike to Work Scheme

Job summary

Covalen in Dublin is seeking a Community Operations Analyst (French speaking) to join our onsite team. You will support our user community, resolve inquiries with empathy, and uphold community standards across the platform.

Working hours typical 9 till 5.30/6 till 2 am, with permanent full-time contract. The role focuses on timely responses, data-informed improvements, and collaboration with global teams to ensure a safe and positive user experience for Irish users.

Qualifications

• Fluent in market language and English.
• Cultural understanding of the market.
• Experience in working in an office environment is preferable.
• Extremely reliable, consistent, and hard-working
• Passion for ensuring a positive, safe user experience
• Flexible in working in a faced paced environment with different projects to work on.
• Ability to learn new information quickly.
• Eligible to work in Ireland full time (Stamp 4 or Irish citizenship or European).

Responsibilities

• Assist our client’s community and help resolve inquiries empathetically, accurately and on time
• Become and remain knowledgeable about client’s products and community standards
• Make well balanced decisions and personally driven to be an effective advocate for our community
• Strong interpersonal skills, verbal and written communication skills and most importantly empathy
• Display a strong bias to doing what’s right
• Investigate and resolve issues that are reported on client’s platform such as requests for account support and reports of potentially abusive content
• Respond to user inquiries with high quality, speed, empathy and accuracy
• Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users
• Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site
• Enforce clients Terms of Use by carefully monitoring reports of abuse on the site
• Review the reported content within agreed turnaround times and standards of quality
• Identify inefficiencies in workflows and suggest solutions
• Recognize trends and patterns and escalation issues outside the company policy to the global team.

Job description

Covalen in Dublin is seeking a Community Operations Analyst (French speaking) to join our onsite team. You will support our user community, resolve inquiries with empathy, and uphold community standards across the platform.

Working hours typical 9 till 5.30/6 till 2 am, with permanent full-time contract. The role focuses on timely responses, data-informed improvements, and collaboration with global teams to ensure a safe and positive user experience for Irish users.