Customer Operations Specialist, Part-time

Covalen; Limerick; Vor Ort; EUR 17.000 - 22.000; Vollzeit

Zusammenfassung

Covalen in Limerick is expanding its team to support a financial services client and deliver exceptional customer experiences in the Irish market. The role involves handling customer calls, gathering information, and resolving queries with accuracy and professionalism.

The ideal candidate will communicate effectively in English, work well under pressure, and be able to grow with Covalen. This is a fully onsite position located at Henry Street, with working hours from Monday to Friday 11am–3pm.

Qualifikationen

• 6+ months experience in a customer-facing role.
• Excellent spoken and written English.
• Eligible to work in the Republic of Ireland and pass background checks.

Aufgaben

• Managing inbound and outbound customer calls efficiently and professionally.
• Gathering and collating customer information over the phone.
• Responding to customer queries through our virtual call centre.
• Maintaining accurate and up-to-date customer records.

Kenntnisse

Communication

Multitasking

Interpersonal

Attention to detail

Problem solving

Jobbeschreibung

We are expanding our Covalen team in Limerick to support a financial services client with their continued growth in the Irish market. Our mission is to provide best-in‑class support and create positive customer experiences.

An ideal candidate will be able to multi-task, think on their feet, resolve issues quickly and decisively, deliver on promises, have excellent attention to detail, could analyse information and act according to the information presented, and perform under pressure.

Responsibilities:

• Managing inbound and outbound customer calls efficiently and professionally.
• Gathering and collating customer information over the phone.
• Responding to customer queries through our virtual call centre.
• Maintaining accurate and up-to-date customer records.

Requirements:

• 6+ months experience in a customer facing role
• Excellent communication (spoken & written English) and interpersonal skills
• Eager to learn and grow with Covalen
• Must be eligible to work in the Republic of Ireland and be able to pass all background checks

Location: Henry Street, Limerick (fully onsite)

Working hours: Monday to Friday 11am-3pm