Fraud Prevention Analyst - Customer Service

Smyths Toys; Galway; On-site; EUR 26,000 - 32,000; Full time

Benefits offered by this job

33 Days Annual Leave

Defined Contribution Pension Scheme

Life Assurance Cover

Employee Assistance Programme

In-store discount

Company Maternity and Paternity

Special Life-Event Gifts

Length of Service Awards

Job summary

Smyths Toys is hiring a Customer Service Representative (Fraud Prevention) for their Head Office in Galway. The role focuses on analysing data and problem-solving to prevent fraudulent transactions.

The ideal candidate possesses strong analytical skills and the ability to work in a fast-paced environment. Key responsibilities include reviewing customer orders, investigating suspicious activity, and maintaining accurate records.

Qualifications

• Must be fluent in English.
• Excellent analytical and problem-solving skills required.
• Strong decision-making ability and sound judgement is crucial.
• Exceptional attention to detail and accuracy are important.
• Ability to prioritise workload and manage time effectively is necessary.

Responsibilities

• Review and assess customer orders using fraud prevention systems.
• Identify and prevent fraudulent transactions through informed decisions.
• Investigate suspicious activity and analyse fraud trends.
• Communicate fraud insights to the Customer Service team.
• Maintain accurate records of investigations and decisions.
• Meet productivity and quality targets while sustaining accuracy.

Skills

Fluency in English

Analytical skills

Problem-solving

Decision-making

Attention to detail

Time management

Communication

Job description

Smyths Toys is hiring a Customer Service Representative (Fraud Prevention) for their Head Office in Galway. The role focuses on analysing data and problem-solving to prevent fraudulent transactions.

The ideal candidate possesses strong analytical skills and the ability to work in a fast-paced environment. Key responsibilities include reviewing customer orders, investigating suspicious activity, and maintaining accurate records.