Customer Service Representative (Fraud Prevention) - Galway

Smyths Toys; Galway; On-site; EUR 26,000 - 32,000; Full time

Benefits offered by this job

33 Days Annual Leave

Defined Contribution Pension Scheme

Life Assurance Cover

Employee Assistance Programme

In-store discount

Company Maternity and Paternity

Special Life-Event Gifts

Length of Service Awards

Job summary

Smyths Toys is hiring a Customer Service Representative (Fraud Prevention) for their Head Office in Galway. The role focuses on analysing data and problem-solving to prevent fraudulent transactions.

The ideal candidate possesses strong analytical skills and the ability to work in a fast-paced environment. Key responsibilities include reviewing customer orders, investigating suspicious activity, and maintaining accurate records.

Qualifications

• Must be fluent in English.
• Excellent analytical and problem-solving skills required.
• Strong decision-making ability and sound judgement is crucial.
• Exceptional attention to detail and accuracy are important.
• Ability to prioritise workload and manage time effectively is necessary.

Responsibilities

• Review and assess customer orders using fraud prevention systems.
• Identify and prevent fraudulent transactions through informed decisions.
• Investigate suspicious activity and analyse fraud trends.
• Communicate fraud insights to the Customer Service team.
• Maintain accurate records of investigations and decisions.
• Meet productivity and quality targets while sustaining accuracy.

Skills

Fluency in English

Analytical skills

Problem-solving

Decision-making

Attention to detail

Time management

Communication

Job description

Smyths Toys is one of the world's largest specialty retailers of children's toys. We operate both online, and via our physical retail stores, with hundreds of stores spread across Europe and the UK. We source our product range from an extensive array of UK, European, and international suppliers.

About the Role

We are currently recruiting for a Customer Service Representative (Fraud Prevention) to join our team at our Head Office, Galway. If you have a passion for problem solving, analysing data and a keen eye for detail, then Smyths Toys could be for you!

Our headquarters in Galway has over 200 employees, with additional offices in Lille and Cologne. We operate 300+ physical retail stores in Ireland, the UK, Germany, France, Austria, Switzerland and the Netherlands, together with a substantial online business in each country.

• Initial Contract Type: Full time-Temporary Fixed Term
• 37.5 hours per week
• Salary: €28,665 per year

This is an excellent opportunity for someone who enjoys problem-solving, analysing data, and making confident decisions in a fast-paced environment.

Responsibilities:

• Review and assess customer orders using our fraud prevention systems.
• Identify and prevent fraudulent transactions by making informed approval or cancellation decisions.
• Investigate suspicious activity and analyse trends to identify emerging fraud patterns.
• Communicate fraud trends and insights to the wider Customer Service team.
• Maintain accurate records of investigations and decisions.
• Meet or exceed productivity and quality targets while maintaining a high level of accuracy.

The ideal candidates will:

• Full fluency in English.
• Excellent analytical and problem-solving skills.
• Strong decision-making ability and sound judgement.
• Exceptional attention to detail and accuracy.
• Ability to prioritise workload and manage time effectively.
• Comfortable working under pressure in a fast-paced environment.
• Confident communicator with the ability to work collaboratively.
• An attractive competitive salary and bonus package
• A benefits package inclusive of:
  • 33 Days Annual Leave (inclusive of public holidays)
  • Defined Contribution Pension Scheme
  • Life Assurance Cover
  • Employee Assistance Programme
  • In-store discount
  • Company Maternity and Paternity Payments
  • Special Life-Event Gifts
  • Length of Service Awards

Smyths Toys is an Equal Opportunities Employer