Customer Service Representative (Fraud Prevention) - Galway

Smyths Toys Superstores; Galway; On-site; EUR 26,000 - 32,000; Full time

Benefits offered by this job

Salary and bonus package

33 Days Annual Leave

Defined Contribution Pension

Life Assurance

Employee Assistance Programme

In-store discount

Maternity and Paternity Payments

Life-Event Gifts

Length of Service Awards

Job summary

Smyths Toys is recruiting a Customer Service Representative (Fraud Prevention) to join our Galway Head Office. If you enjoy problem solving, data analysis and making confident decisions in a fast-paced environment, Smyths Toys could be for you.

The role reviews customer orders for fraud risk, identifies fraudulent transactions, investigates activity and communicates trends to the Customer Service team. The office in Galway houses over 200 staff and the company operates across Europe.

Qualifications

• Full fluency in English.
• Excellent analytical and problem-solving skills.
• Strong decision-making ability and sound judgement.
• Exceptional attention to detail and accuracy.
• Ability to prioritise workload and manage time effectively.
• Comfortable working under pressure in a fast-paced environment.
• Confident communicator with the ability to work collaboratively.

Responsibilities

• Review and assess customer orders using our fraud prevention systems.
• Identify and prevent fraudulent transactions by making informed approval or cancellation decisions.
• Investigate suspicious activity and analyse trends to identify emerging fraud patterns.
• Communicate fraud trends and insights to the wider Customer Service team.
• Maintain accurate records of investigations and decisions.
• Meet or exceed productivity and quality targets while maintaining a high level of accuracy.

Skills

Fluent English

Analytical

Problem solving

Decision making

Attention to detail

Time management

Pressure handling

Communication

Job description

Smyths Toys

Smyths Toys is one of the world's largest specialty retailers of children's toys. We operate both online, and via our physical retail stores, with hundreds of stores spread across Europe and the UK. We source our product range from an extensive array of UK, European, and international suppliers.

Smyths Toys is one of the world's largest specialty retailers of children's toys. We operate both online, and via our physical retail stores, with hundreds of stores spread across Europe and the UK. We source our product range from an extensive array of UK, European, and international suppliers.

About The Role

We are currently recruiting for a Customer Service Representative (Fraud Prevention) to join our team at our Head Office, Galway. If you have a passion for problem solving, analysing data and a keen eye for detail, then Smyths Toys could be for you!

Our headquarters in Galway has over 200 employees, with additional offices in Lille and Cologne. We operate 300+ physical retail stores in Ireland, the UK, Germany, France, Austria, Switzerland and the Netherlands, together with a substantial online business in each country.

• Initial Contract Type: Full time - Temporary Fixed Term
• 37.5 hours per week
• Salary: €28,665 per year

This is an excellent opportunity for someone who enjoys problem-solving, analysing data, and making confident decisions in a fast-paced environment.

Responsibilities

• Review and assess customer orders using our fraud prevention systems.
• Identify and prevent fraudulent transactions by making informed approval or cancellation decisions.
• Investigate suspicious activity and analyse trends to identify emerging fraud patterns.
• Communicate fraud trends and insights to the wider Customer Service team.
• Maintain accurate records of investigations and decisions.
• Meet or exceed productivity and quality targets while maintaining a high level of accuracy.

The Ideal Candidates Will

• Full fluency in English.
• Excellent analytical and problem-solving skills.
• Strong decision-making ability and sound judgement.
• Exceptional attention to detail and accuracy.
• Ability to prioritise workload and manage time effectively.
• Comfortable working under pressure in a fast-paced environment.
• Confident communicator with the ability to work collaboratively.

Benefits

• An attractive competitive salary and bonus package
• A benefits package inclusive of:
• 33 Days Annual Leave (inclusive of public holidays)
• Defined Contribution Pension Scheme
• Life Assurance Cover
• Employee Assistance Programme
• In-store discount
• Company Maternity and Paternity Payments
• Special Life-Event Gifts
• Length of Service Awards

Smyths Toys is an Equal Opportunities Employer