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Job Description
Food & Beverage Duty Manager
Contract: Full-time, permanent
40 hours per week
Hours: as rostered 5 in 7 days rotating 2 days off together when possible
Role PurposeLead Duty shifts within the hotel focusing on F&B operations to brand standards—delivering exceptional guest service, safe and efficient shifts, This role blends hands‑on floor leadership with business administration responsibilities (cost control, reporting, and process improvement), ideally suited to a candidate with a Business Administration degree who enjoys applying analytical skills in a dynamic hospitality environment.
Key Outcomes
- Consistently high guest satisfaction across bars, restaurant, room service, and events in evening trade.
- Controlled labour, waste, and COGS with accurate end‑of‑shift admin and timely reporting.
Responsibilities
- Duty Manager Operations Leadership Lead pre-service briefings; set sections and upsell focus; ensure menus/allergen info are current. Oversee floor, bar, and room-service delivery; support meeting & event service as required. Ensure closing procedures (cash, stock, security, cleanliness) are completed and signed off.
- People & Service Coach, motivate and performance-manage evening teams; ensure breaks and rota compliance. Conduct on-shift training (service steps, allergen awareness, wine/spirits, suggestive selling).
- Finance & Administration (Business Administration Focus) Daily P&L inputs: complete cash‑up, voids/discounts rationale, revenue splits, and banking's. Labour management: optimise evening schedules vs. forecast; track labour % daily/weekly; propose productivity improvements. COGS control: approve transfers, spot‑check yields, wastage and portioning; collaborate with stores on ordering and par levels. Reporting & analysis: build concise dashboards (e.g., sales mix, RevPASH, average check, promo ROI) and present weekly insights with actions. Menu engineering: analyse sales mix and contribution margins; recommend pricing, bundling, or product changes. Process improvement: map key workflows (closing, cash control, stock), identify bottlenecks, and run small kaizen projects with measurable outcomes. Vendor & cost reviews: support supplier comparisons, SLA tracking, and invoice query resolution. Projects: assist F&B Manager with business cases (e.g., equipment upgrades); track benefits realisation.
Essential Experience required
- 1+ years’ F&B experience in hotel or Duty Manager e
- Business Administration degree or equivalent—able to apply financial/operational analysis to daily decisions.
- Strong guest-recovery skills and calm, visible leadership on busy evening shifts.
- Working knowledge of HACCP, allergens, licensing, cash handling, and staff rostering.
Desirable Experience
- Experience with menu engineering, costings, or stock systems (Procure Wizard).
Sector
- accommodation and food service activities
Career Level
- Experienced [Non-Managerial]
Candidate Requirements
Essential
- Minimum Experienced Required (Years): 1
- Minimum Qualification: Level 7 (incl Diploma & Ordinary Bachelor Degree)OR Business Administration, Hospitality,
- Additional Skills: HACCP , Manual Handling
- Specialising In: food beverage experience and, duty management, supervisory
Desirable
- Ability Skills: Administration, Hospitality
- Competency Skills: Leadership, Teamwork, Working on own Initiative
- Driving Licence: None
- Languages: English C2-Master (Fluent)