Flexible Hours Spa & Wellness Concierge at Five-Star Resort

Carton House, A Fairmont Managed Hotel; Maynooth; On-site; EUR 17,000 - 22,000; Full time

Benefits offered by this job

Discounted Accor rates

Learning and development

Refer a friend bonus €250

Employee assistance programme

Meals and uniform provided

Free parking

Team-building and social events

Training seminars

Job summary

Carton House, a five-star Fairmont-managed hotel in Ireland, is seeking a Receptionist to join the Spa & Wellness team. You will greet guests, manage arrivals and departures, assist with queries, and promote hotel services while maintaining a warm, professional image.

The role requires excellent English, strong guest service skills, and previous experience in a similar position. Shifts are 6am-2pm or 2-10pm, including mid-week and weekends.

Qualifications

• Previous experience in a similar role is essential.
• Excellent spoken & written English.
• A good understanding of hotel operation.
• Knowledge of booking and POS system a strong advantage.

Responsibilities

• Present a professional appearance and ensure all guests receive a genuine courteous welcome on arrival/ departure.
• To anticipate guests needs whenever possible in order to enhance quality of service and exceed clients expectations.
• To assist in positively promoting service / products within the Resort and maximize every sales opportunity.
• Be aware of Resort promotions or special activities.
• Continually aim to improve our guests experience, ensure our highest levels of customer satisfaction.

Skills

People skills

Energetic

Hotel operations

English proficiency

Experience in similar role

Booking system knowledge

Tools

Booking system

POS system

Job description

Carton House, a five-star Fairmont-managed hotel in Ireland, is seeking a Receptionist to join the Spa & Wellness team. You will greet guests, manage arrivals and departures, assist with queries, and promote hotel services while maintaining a warm, professional image.

The role requires excellent English, strong guest service skills, and previous experience in a similar position. Shifts are 6am-2pm or 2-10pm, including mid-week and weekends.