Five-Star Accommodations Manager

Trump Golf - Doonbeg; Doonbeg; On-site; EUR 50,000 - 70,000; Full time

Benefits offered by this job

Regular staff appreciation initiatives

Discounts in Spa, Hotel & Golf course

Discounted staff and friends & family

Free Car parking

Opportunities to develop and grow

Job summary

Trump Golf - Doonbeg in County Clare is seeking an experienced accommodation supervisor to support the Executive Accommodation Manager in delivering a true five-star experience. The role focuses on staff training, SOP adherence, and proactive guest service across the hotel's accommodation areas.

You will oversee staffing, shift planning, and regular checks with team members, while liaising with Front Office for VIP needs and room moves.

Qualifications

• Degree or Diploma in Hospitality Management or equivalent experience.
• Previous proven management experience in a similar luxury hotel environment.
• Knowledge and experience of Forbes five-star hospitality an advantage.
• Excellent knowledge on how to inspect properties.
• A team player who is resourceful and self-motivating.
• Good organisational and problem-solving skills.
• Guest focused.
• Operates to a very high-quality standard with a keen eye for detail.
• Positive, can do attitude.
• Excellent communication and interpersonal skills.

Responsibilities

• Support the Executive Accommodation Manager in interviewing, training and supervising accommodation associates.
• Ensure five-star experience by monitoring SOPs and holding staff accountable for performance.
• Ensure adequate staffing levels and schedule and direct staff in their work assignments.
• Organise departmental meetings and communicate information to staff including room occupancy and VIP needs.
• Conduct regular check-ins with team members and host appraisal reviews.
• Follow hygiene standards and enforce hotel policies on uniform.
• Liaise with Front Office regarding room moves, VIP guests, special needs and information.
• Issue keys, room lists and cleaning schedules at the start of shifts and collect them at end of shift.
• Check work of Accommodation Supervisors, Assistants, Linen Porters and Maintenance throughout the day to ensure standards.
• Regularly inspect guest rooms, public areas and back of house for cleanliness and presentation.
• Ensure maintenance work is rectified before releasing rooms to front desk.
• Ensure hotel standards for guest services, décor and housekeeping are met or exceeded.
• Maintain strong relationship with linen supplier and manage laundry/dry cleaning.

Skills

Staff leadership

Training and development

Guest service excellence

Operational planning

Communication

Education

Degree or Diploma in Hospitality Management

Tools

Opera hotel software

Alice hotel management

Job description

Trump Golf - Doonbeg in County Clare is seeking an experienced accommodation supervisor to support the Executive Accommodation Manager in delivering a true five-star experience. The role focuses on staff training, SOP adherence, and proactive guest service across the hotel's accommodation areas.

You will oversee staffing, shift planning, and regular checks with team members, while liaising with Front Office for VIP needs and room moves.