Field Services Engineer

Capaciteam Limited; Dublin; On-site; EUR 45,000 - 65,000; Full time

Job summary

Capaciteam Limited is seeking a Field Services Engineer to join our growing technology team in Ireland. You will diagnose and resolve issues across hardware, software, connectivity and backend systems for residential and commercial charging infrastructure.

The role involves on-site and remote support, working with customers, suppliers and internal teams to ensure timely resolutions and adherence to SLAs. A hands-on, proactive approach and willingness to travel are essential.

Qualifications

• 5+ years in technical support, field service or similar technical environment.
• Strong troubleshooting and diagnostic skills across hardware and software.
• Good understanding of electrical systems and networking fundamentals.
• Experience with ticketing systems such as Salesforce, Freshdesk, Zoho or HubSpot.
• Excellent customer service and communication skills.

Responsibilities

• Provide 1st and 2nd level technical support for charging equipment and software platforms.
• Diagnose and troubleshoot hardware, software, connectivity and user-access issues.
• Attend customer and project sites to investigate and repair faulty equipment.
• Guide customers through remote troubleshooting and corrective procedures.
• Manage technical tickets from initial diagnosis through to resolution, within SLAs/KPIs.
• Escalate complex issues to engineering, product, suppliers or field service teams.
• Manage supplier tickets and RMAs through to completion.
• Monitor backend systems and live networks for performance, connectivity and alerts.
• Set up and support electrical equipment following installation and commissioning.
• Maintain accurate records of technical issues, repairs and resolutions.
• Support customer onboarding and provide basic product training.
• Manage equipment stock and assist with stock checks.

Skills

Troubleshooting

Customer service

Communication

Hands-on hardware knowledge

Networking fundamentals

Tools

Salesforce

Freshdesk

Zoho

HubSpot

Job description

We are working with a growing technology company specialising in residential and commercial charging infrastructure, who are looking for a Field Services Engineer to join their team.

This is a hands-on technical role supporting the hardware, software, connectivity and backend systems associated with installed charging equipment.

The Role:

You will be responsible for diagnosing and resolving technical issues, both remotely and on-site, working closely with customers, engineers, suppliers and internal teams.

Key Responsibilities:

• Provide 1st and 2nd level technical support for charging equipment and associated software platforms.
• Diagnose and troubleshoot hardware, software, connectivity and user-access issues.
• Attend customer and project sites to investigate and repair faulty equipment.
• Guide customers through remote troubleshooting and corrective procedures.
• Manage technical tickets from initial diagnosis through to resolution, working within agreed SLAs and KPIs.
• Escalate complex issues to engineering, product, suppliers or field service teams where required.
• Manage supplier tickets and RMAs through to completion.
• Monitor backend systems and live networks for performance, connectivity and alerts.
• Set up and support electrical equipment following installation and commissioning.
• Maintain accurate records of technical issues, repairs and resolutions.
• Support customer onboarding and provide basic product training.
• Manage equipment stock and assist with regular stock checks.

Required:

• 5+ years' experience in technical support, field service, electrical equipment or a similar technical environment.
• Strong troubleshooting and diagnostic skills across both hardware and software.
• Good understanding of electrical systems and networking fundamentals.
• Experience working with ticketing systems such as Salesforce, Freshdesk, Zoho or HubSpot.
• Strong customer service and communication skills.
• A proactive, hands-on approach with the ability to take ownership of issues from start to finish.
• Experience with IoT, connected devices, telecoms, energy technology or charging infrastructure is desirable.
• Proficiency in Microsoft 365, including Outlook, Word and Excel, with strong general PC and IT skills.
• Knowledge of OCPP, cloud platforms, APIs or IoT protocols would be advantageous.
• Full clean driving licence and willingness to travel to customer/project sites.

If you have a strong technical background and enjoy diagnosing problems, working hands-on with equipment and finding solutions for customers, we'd love to hear from you.