Field Services Engineer

Digiweb Group; Ireland; On-site; EUR 32,000 - 45,000; Full time

Benefits offered by this job

Health Insurance Contribution

Pension (company matched up to 5%)

Cycle to Work

Discounted Broadband

Income Protection

Gym Subsidy

Death in Service

Maternity/Paternity Benefit

Flexi Days during summer months

Job summary

Viatel Technology Group is seeking an on-site Technical Support Engineer to provide professional IT help to customers, branch offices, and local client sites across Ireland.

You will install, configure, repair, and support desktops, laptops, servers, printers, and software, while diagnosing hardware, OS, software, and network issues. Strong communication and proactive problem-solving are essential.

Qualifications

• On-site technical support across customer sites and branches.
• Install, configure, update, repair desktops, laptops, servers, printers and software.
• Diagnose hardware, OS, software, network and connectivity issues.
• Troubleshoot LAN/Wi‑Fi and basic networking faults.
• Record work and update tickets with clear resolutions.
• Maintain and develop technical certifications relevant to the role.

Responsibilities

• Deliver professional on-site technical support to customers, branch offices and local client sites.
• Install, configure, update, repair and support devices and software.
• Diagnose and resolve hardware, OS, software and network issues.
• Troubleshoot local network, Wi-Fi, cabling and internet issues.
• Record all work accurately and keep tickets up to date.
• Collaborate with the wider support team to resolve issues efficiently.
• Identify recurring issues and suggest practical improvements.
• Maintain and develop technical skills and certifications.

Skills

Strong communication

Client-facing

Troubleshooting

Analytical skills

Organised

Proactive mindset

Mentoring ability

Ticketing system experience

Tools

Ticketing system

Job description

At Viatel Technology Group, we know that great technology is important, but it's the people behind it that make the real difference. For more than 26 years, we've helped organisations across Ireland get the most from their technology through communications, cloud, networking, cybersecurity, and digital services. Our role is simple: to take the complexity out of technology so our customers can focus on running and growing their businesses.

We're committed to building a workplace where people feel supported, valued, and trusted to do their best work. We welcome different perspectives, invest in learning and development, and create opportunities for people to grow their careers. If you're looking to join a company that values its people as much as its customers, we'd like to hear from you.

• Deliver professional on-site technical support to customers, branch offices, and local client sites where issues cannot be resolved remotely.
• Install, configure, update, repair, and support desktops, laptops, servers, printers, peripherals, and software applications.
• Diagnose and resolve hardware, operating system, software, network, internet connectivity, cabling, and peripheral issues.
• Troubleshoot local network issues, including LAN connectivity, Wi-Fi, cabling, internet access, and basic networking faults.
• Provide clear, friendly, and customer-focused communication, explaining technical issues and fixes in simple terms.
• Record all work accurately, keep support tickets updated, and document resolutions clearly in the relevant ticketing system.
• Manage assigned tickets professionally, ensuring actions, updates, and follow-ups are completed in a timely manner.
• Work with the wider support team to escape issues where required and ensure customers receive a consistent service experience.
• Identify recurring issues, service gaps, or improvement opportunities and proactively recommend practical enhancements.
• Maintain and develop technical skills and certifications relevant to the role.
• Strong communication and client-facing skills with a customer -first mind s et .
• Excellent troubleshooting and analytical skills .
• Highly organised with strong attention to detail.
• Proactive and improvement oriented.
• Professional, approachable and supportive mentor.

Benefits

• Health Insurance Contribution
• Pension (company matched up to 5%)
• Cycle to Work
• Discounted Broadband
• Income Protection
• Gym Subsidy
• Death in Service
• Maternity/Paternity Benefit
• Flexi Days during summer months