AWS Cloud Engineer at Viatel Technology Group

Viatel Technology Group

Dublin

On-site

EUR 85,000 - 110,000

Full time

2 days ago

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Benefits offered by this job

Pension

Subsidised Healthcare Plan

Subsidised Gym Membership

Car Parking

Social Club

Subsidised Home Broadband

24 days annual Leave

Industry/Product Training and Developm

Flexible working

Job summary

Viatel Technology Group in Dublin is seeking an AWS Cloud Engineer to design, implement and optimize AWS-based infrastructure. This on-site role involves collaboration with customers, developers and security teams to deliver scalable, secure cloud solutions and to drive automation.

You will participate in a 24x7 on-call rota, contribute to IaC development with Terraform and CloudFormation, and help improve reliability, cost efficiency and incident response across the platform.

Qualifications

Hands-on AWS administration in live/production environments.
Deep knowledge of EC2, S3, RDS, VPC, IAM, CloudWatch.
Experience with Windows and Linux server administration.
Strong networking fundamentals: DNS, VPN, Firewalls.
Experience with Git and CI/CD tooling.
Excellent communication and customer-facing skills.
Ability to work in a fast-paced operational environment.
On-call readiness and incident response.

Responsibilities

Design, implement, and optimize AWS-based infrastructure.
Collaborate with customers, developers and security teams.
Implement IaC using Terraform and CloudFormation.
Build and maintain CI/CD processes for deployments.
Support migrations and onboarding of new environments.
Participate in 24x7 on-call rota.
Maintain documentation and runbooks.
Drive continuous improvement and automation.

Skills

AWS administration

Core AWS services

Windows/Linux admin

Networking fundamentals

Git version control

CI/CD pipelines

Customer interaction

Problem solving

Communication skills

Ownership mindset

Education

AWS Certifications

Tools

Terraform

CloudFormation

Datadog

Docker

Kubernetes

PowerShell

Python

Bash

Git

Job description

This Full time on site position offers great opportunities for career growth.

Overview

Viatel Technology Group is a complete Digital Services provider. We provide fully managed security, networking, cloud and communications services to servicing a wide range of clients across a variety of business sectors. We are the largest, independent Irish-owned provider of cloud, connectivity, voice, data centre and digital transformation services. We have 100% network reach across Ireland, enabling us to connect Ireland and our customers to the world. Our strategy is to recruit the best talent and provide them with the best career opportunities. Our Culture ensures a work environment where everyone can contribute equally and reach their full potential.

Role Overview

The AWS Cloud Engineer is responsible for the design, implementation, administration, optimisation and continuous improvement of AWS-based infrastructure and services. Working closely with customers, support engineers, developers, network engineers and security teams, the Cloud Engineer delivers reliable, secure and scalable cloud solutions while driving automation and operational excellence across the AWS platform. The role combines hands-on engineering, infrastructure automation, incident response, platform improvement and technical project delivery. The role includes participation in a 24x7 on-call support rota and requires the ability to respond to operational incidents in accordance with established escalation and incident management procedures.

Key Responsibilities

Cloud Infrastructure Engineering

Work directly with customers to understand requirements and design secure, scalable and resilient AWS solutions.
Build, deploy and maintain AWS cloud infrastructure across compute, storage, database, networking and serverless services.
Troubleshoot infrastructure and application issues directly with customers, including on calls, to diagnose and resolve problems efficiently.
Advise customers on AWS best practices, architectural improvements and optimisation opportunities.
Perform capacity planning and infrastructure optimisation activities.
Support cloud migrations and onboarding of new customer environments.

Automation & Infrastructure as Code

Develop and maintain Infrastructure as Code (IaC) solutions using: Terraform CloudFormation Git-based workflows
Build automation to improve deployment consistency and operational efficiency.
Implement CI/CD processes for infrastructure deployments.
Reduce manual operational tasks through scripting and automation.

Platform Operations

Act as an escalation point for complex incidents and service issues.
Assist in major incident resolution and root cause analysis activities.
Review platform alerts, trends and recurring issues.
Maintain backup, disaster recovery and business continuity processes.
Participate in on-call and out-of-hours support rotas as required.

Security & Compliance

Implement AWS security best practices and cloud governance controls.
Support compliance requirements such as: ISO 27001 NIS2 Customer security standards Manage IAM roles, permissions and access policies.
Support vulnerability remediation and cloud security improvements.
Assist with customer audits and security reviews.
Use AWS security services such as Security Hub and Inspector to identify, prioritise and remediate security findings.

Networking & Connectivity

Deploy and manage cloud networking solutions including: VPC, peering, Direct Connect and Transit Gateway VPN services: S2S and Client Access Security services: security groups, NACLs, WAF, Network Firewall.
Route53 DNS
Work with network engineering teams on hybrid cloud connectivity.
Troubleshoot network performance and connectivity issues.

Documentation & Knowledge Management

Create and maintain technical documentation, standards and operational procedures.
Produce architecture diagrams and deployment documentation.
Contribute to knowledge sharing across the wider technical organisation.
Maintain runbooks and support documentation for operational teams.

Continuous Improvement

Identify opportunities to improve reliability, security and operational efficiency.
Recommend platform enhancements and new AWS capabilities.
Participate in technical reviews and engineering initiatives.
Drive adoption of infrastructure standards and best practices.

On-Call Participation

Participate in a 24x7 on-call rota supporting AWS infrastructure, customer services and production environments.
Act as an escalation point for Level 1 support engineers during operational incidents and service outages.
Perform advanced troubleshooting and remediation of infrastructure, networking, platform and security-related issues within AWS environments.
Lead or contribute to technical resolution activities during major incidents, working collaboratively with internal teams, customers and third-party vendors as required.
Escalate incidents in accordance with agreed escalation procedures when additional expertise, management involvement or vendor engagement is required.
Document troubleshooting activities, findings and remediation actions to support effective knowledge sharing and root cause analysis.
Participate in post-incident reviews and identify opportunities to improve platform reliability, operational readiness, monitoring and automation.

Required Skills & Experience

Essential

Practical, hands-on experience administering AWS environments in a live or production setting.
Strong understanding of core AWS services, including: Compute: EC2, Lambda, Step Functions Storage: S3, EBS, FSx Database: DMS and RDS for SQL Server and MySQL Networking: VPC, ELB, WAF, VPN Security & Identity: KMS, IAM, SSO. Management/Monitoring: AWS Organizations, CloudWatch, Systems Manager, etc.
Good understanding of Windows and Linux administration.
Knowledge of networking fundamentals: TCP/IP Routing DNS VPN technologies Firewalls and Security Groups
Experience using Git for version control.
Good working knowledge of CI/CD tools and processes.
Experience troubleshooting infrastructure and application issues, including working directly with customers, on calls where required, to diagnose problems and identify opportunities to optimise performance, security and cost.
Strong problem-solving and analytical skills.
Excellent verbal and written communication skills.

Desirable

CloudFormation experience.
Serverless and automation experience.
Experience supporting production workloads.
Experience with monitoring services such as Datadog.
Exposure to container technologies including Docker or Kubernetes.
Scripting experience using: PowerShell Python Bash
Experience within managed services, service provider or enterprise environments.
Understanding of monitoring and observability platforms.

Certifications

AWS Certified Solutions Architect – Associate
AWS Certified SysOps Administrator – Associate
AWS Certified Developer – Associate
AWS Certified Security – Specialty

Personal Attributes

Strong ownership mentality.
Curious and eager to learn.
Methodical approach to troubleshooting.
Ability to work independently whilst collaborating effectively with wider teams.
Customer-focused mindset.
Comfortable working in a fast-paced operational environment.
Commitment to continuous improvement and automation.

Benefits