Field Service Engineer

AMCS Group; Ireland; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Fuel card/Van

Extensive training and support

Job summary

AMCS Group is seeking a Field Service Engineer to service and maintain on-board hardware and software on refuse collection vehicles across Huddersfield, Manchester, Yorkshire and surrounding regions.

You will diagnose faults, perform preventative maintenance, and work with customers to ensure high first-time fix rates while adhering to our ERP reporting and safety standards.

Qualifications

• HNC/HND in a relevant discipline.
• 1-2 years field service/engineering experience.
• Hands-on mechanical experience preferred.
• Strong diagnostic and problem-solving skills.
• Good to work independently and multi-task.
• Customer service orientation.

Responsibilities

• Install, commission and test AMCS hardware and software on refuse collection vehicles, including wiring and mechanical work.
• Troubleshoot, repair and test equipment failures in the field.
• Provide timely responses to customers and perform preventative maintenance.
• Maintain accurate service records and use the ERP system.
• Monitor equipment performance and liaise with customers to detect issues early.
• Collaborate with team members for knowledge transfer and quality
• Report service/repair visits and share customer feedback with coordinators.

Skills

Diagnostic skills

Problem solving

Multi-tasking

Hands-on approach

Mechanical experience

Customer service

Education

HNC / HND in a relevant discipline

Job description

Who We Are

Sustainability software specialist, AMCS, is headquartered in Ireland, with offices in Europe, the USA, and Australasia. With over 1,300 highly-skilled employees across 22 countries, we specialize in delivering technology solutions to facilitate a carbon neutral future.

Sustainability that means business

Who We Are

Sustainability software specialist, AMCS, is headquartered in Ireland, with offices in Europe, the USA, and Australasia. With over 1,300 highly-skilled employees across 22 countries, we specialize in delivering technology solutions to facilitate a carbon neutral future.

What We Do

Our innovative SaaS solutions increase efficiency and boost sustainability in resource-intensive industries. Over 5,000 customers across 23 countries already benefit from our Performance Sustainability software, ensuring we deliver practical solutions for improved profitability and environmental resilience across the globe.

Our people

AMCS offers team members more than just a job, but an opportunity to map out a career with a company that is growing, evolving and setting out new ways of working that are having a positive impact on the world around us. AMCS was established in Ireland and holds onto those local roots and ‘start-up’ mentality with a culture of connection. Connection to our work, our customers, our colleagues and our community that creates a working environment that fosters openness, collaboration and creativity.

The Role - Field Service Engineer (Huddersfield / Manchester / Yorkshire / Region)

This role involves providing Field Service Maintenance of on-board Hardware customers in this region

Key Responsibilities

• Install, commission and test AMCS hardware and software products including all wiring and mechanical work on refuse collection vehicles.
• Troubleshoot, repair and fully test equipment failures in the field.
• Deliver a timely response to our customer base
• Schedule and perform preventative maintenance procedures
• Maintain accurate and up to date records for all work completed
• Monitor the performance of equipment in the field, through data reports, to ensure that it meets both Customers and AMCS’s minimum requirements
• Liaise with customers pro-actively to ensure early detection of any problems.
• As part of the Installation/Field Service team, actively engage with other team members for effective knowledge transfer to ensure consistent quality.
• Record and report all service / repair visits correctly using our service ERP system so we can actively meet and / or exceed the expectations of our customers.
• Responsible for actively reporting and exchanging customer experiences and difficulties where you will also identify opportunities with the associated sales people so we can respond accordingly.
• Actively report any complaints encountered to the respective service coordinator and/or the field service manager.
• Accountable for Service parts inventory within the specified territory where you will manage and follow allocated stock inventory in order to maintain a high first time fix rate.

What you need to succeed?

• HNC / HND in a relevant discipline, must be computer literate
• Minimum of 1-2 years experience in a Field Service or Engineering role
• Good diagnostic and problem solving skills.
• Have the ability to work on own initiative and to multi-task.
• Must be able to demonstrate a hands-on approach.
• Mechanical, practical hands on experience would be essential.
• Strong understanding of customer service.

Travel requirements

Travel is an integral part of this role and a full clean driving licence is required.

Your Life @AMCS

• Gain extensive training, guidance, and support.
• Earn a competitive package with benefits incl. Fuel card/Van and so on.
• Work in an environment that is truly collaborative, innovative, and supportive.
• Have a clear pathway for your progression.
• Make an impact and be part of digital ways to a cleaner world.