Field Service Engineer

Revvity; Dublin; On-site; EUR 35,000 - 55,000; Full time

Benefits offered by this job

Company Car

Phone

Laptop

Strong technical support

Job summary

Revvity is seeking a Field Service Engineer based in Dublin to support their Diagnostics and Life Science instrumentation. This role involves field service tasks, including repairs, maintenance, installation, and user training. Candidates should have good communication skills, a strong customer service ethic, and be prepared to travel. The position offers a collaborative environment with a focus on career development, including a company car, phone, and laptop.

Qualifications

• Significant experience in a Customer Service Environment is preferred.
• Maintains personal service spares and inventory records to the highest standard.
• Ensures all tools and test equipment are adequate and calibrated.

Responsibilities

• Performs field service, repairs, maintenance, and installation of instrumentation.
• Provides onsite user training on defined product groups.
• Makes timely returns of all service documentation and reports.

Skills

Good communication skills

Strong customer service ethic

Prepared to travel

Education

Degree/Diploma in Electronic Engineering or equivalent

Job description

Our Customer Service team is responsible for maintaining a high standard, professional customer support service. In this role, the Field Service Engineer will act as the face for the company, making sure our customer needs are met with high quality. This role is primarily supporting customers across Ireland, and candidates based in the greater Dublin area will be ideally situated.

The main products that will be supported are Revvity’s Diagnostics and Life Science instrumentation.

Role description

• Performs field service, carrying out repairs, maintenance and installation of instrumentation and their accessories.
• Provides onsite user training on defined product groups.
• Ensures accurate documentation is in place and of high quality.
• Reporting into the LifeScience and Applied Genomics service leader for the UK and Ireland, the successful candidate may be expected to travel to the UK to support where necessary and across Europe on occasion.

Role requirements

• Relevant education (e.g. Degree/Diploma in Electronic Engineering or equivalent) is preferred, but not essential.
• Significant experience, preferably in a Customer Service Environment.
• Good communication skills.
• Strong customer service ethic.
• Prepared to travel.
• Full driving licence.
• Maintains personal service spares and inventory records to the highest standard. Ensures all anomalies are quickly and effectively reported and resolved.
• Ensures that all tools and test equipment are adequate to perform service required, and that all test equipment issued is calibrated at the times specified.
• Makes timely returns of all fully completed service documentation, Service Reports, Time Sheets, Expense Claims, Motor Vehicle Log Sheets etc.
• At the request of the Service Manager, performs service on behalf of Revvity, to the standard expected in the UK and Ireland, at sites of overseas customers.

What we offer

• Strong technical support and mentoring.
• Meaningful work with professional customers.
• Focus on career development.
• Collaborative and diverse environment.
• Company Car, Phone and Laptop.