Service Technical Trainer (Dublin)

Finning; Dublin; On-site; EUR 60,000 - 66,000; Full time

Benefits offered by this job

Annual Bonus

Healthcare benefits

Share scheme

Pension 5% (matched)

Life insurance

Laptop and phone

Flexible working

Maternity/Paternity packages

Mental Health support

Wellbeing solutions

Job summary

Finning Ireland is seeking a Service Technical Trainer to join the Learning and Development Team. You will create and deliver technical training for engineers, aligning with CAT standards and Finning protocols.

Responsibilities include planning courses, delivering accredited programmes, and using blended learning to maximise impact while maintaining safety and customer service focus. Join a team supporting growth across the UK & Ireland.

Qualifications

• 5 years working on heavy plant or diesel generators.
• Evidence of continuous professional development.
• Ability to build and maintain positive relationships across varying seniority levels.

Responsibilities

• Deliver technical training for engineers and customers.
• Develop and deliver the Technical Training curriculum for engineers within Finning UK&I.
• Plan courses aligned with Cat’s Technician Career Development Programme (TCDP).
• Develop and deliver training programmes ensuring CAT and Finning standards and safety.
• Utilise blended learning techniques to maximise training opportunities.
• Schedule courses and maximise attendance.

Skills

Project management

Training delivery

Mentoring

Facilitation

Problem solving

Education

TAQA/A1/Assessor award or equivalent

CAT product knowledge (Desirable)

Tools

Excel

Word

PowerPoint

Job description

Company:

Finning (UK) Ltd

Number of Openings:

1

Worker Type:

Permanent

Position Overview:

Are you a natural leader?
Do you have a passion for sharing your knowledge and thrive when watching others develop and grow?
Do you have strong experience within Electric Power or Plant Maintenance Discipline?

As The UK and Irelands CAT dealership, Finning Ireland are continuing to develop the strongest talent in the marketplace and are looking for a Service Technical Trainer to join our Learning and Development Team. As Service Technical Trainer your role will be to create & deliver technical training for our engineers

Job Description:

Major Job Functions

• Support the delivery of the training calendar for technical training within Finning by working with Business Partner for Service and identified SMEs across the business.
• Work closely in conjunction with all Training Team Members to support the production of the Technical Training curriculum for engineers within Finning UK&I.
• Plan courses in line with Cat’s Technician Career Development Programme (TCDP) integrated with NPI and technical training requirements.
• Develop and deliver training programmes for engineers and customers, ensuring training is delivered to meet both CAT and Finning standards and specification and adopts a safety and customer service culture.
• Utilising blended learning techniques to maximise training opportunities for Finning employees.
• Ensuring that training is delivered to meet the current service specification and adopts a safe, inclusive and customer service culture.
• Work closely with co-ordinators to schedule courses and maximise attendance.

Benefits

• €60,000 - €66,000
• Annual Bonus
• Healthcare benefits (covering medical, optical, hearing, dentistry, physio)
• Access to company share scheme
• 5% pension (matched by company)
• life insurance
• Laptop and phone,
• Additionally, you will benefit from enhanced maternity and paternity packages, family-friendly policies to support working parents, enhanced flexible working options, support from a team of 40+ Mental Health first aiders, employee wellbeing solutions, and length of service & recognition awards.

Specific Skills

• Good project management and planning/organisation skills
• Engaging training delivery style.
• Basic Excel Microsoft Office skills, intermediate Word and PowerPoint skills
• Ability to deliver accredited programmes
• Able to demonstrate mentoring and facilitation skills
• Flexibility and adaptability to a rapidly changing commercial environment
• Works on own initiative
• Motivated and dynamic self-starter
• Effective problem-solver

Knowledge

• Practical working knowledge of Caterpillar product range
• Appreciation of different learning methodologies
• Willingness to learn and develop professionally

Accountability

• Responsible for the day-to-day delivery of the Service technical training in the UK and Ireland under the direction of the Business Partner for Service.
• Ensure any training delivered adheres to relevant codes of practice and legislation, maintaining records of training and assessment as appropriate. Continuously assess and evaluate the effectiveness of training programmes, making improvements as appropriate.
• Provide guidance, direction and advice on technical training. Supervise all training courses to maintain safety of all involved and maximise learning.
• Maintain product knowledge on product responsibilities.
• Keeping training courses current with products, procedures, tooling and training aids.
• Maintain Service Training workshops to meet requirements of SHEQ and contamination control.
• Ensure positive feedback and high satisfaction ratings from course delegates.

Education and Experience

Essential:

• 5 years Working on heavy plant or diesel generators
• Evidence of continuous professional development
• Ability to build and maintain positive relationships and engage with a wide range of individuals with varying levels of seniority

Desirable:

• Relevant qualification in training delivery or learning and development. Certified training qualification (TAQA, A1, Assessor award) or equivalent.
• Experience of CAT product range
• Coaching or Mentoring certificate.
• Experience of vocational learning provision
• Assessor Qualified
• Experience of supervising others
• Working Environment

At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.