Field Service Engineer (Munster)

Unipharmedtech; Ireland; Remote; EUR 45,000 - 65,000; Full time

Job summary

Unipharmedtech is seeking a Field Service Engineer to support medical devices across Munster and the south of Ireland. This role is field-based, involving installations, preventative and corrective maintenance, and on-site customer support.

You will diagnose faults, perform repairs to manufacturer standards, and coordinate with the sales team for demonstrations and training. A biomedical/electronics/mechanical background and a valid driving licence are required.

Qualifications

• Background in Biomedical/Electronics/Electrical/Mechanical/Instrumentation engineering.
• Certificate/Diploma or higher in Biomedical/Electronics/Electrical/Mechanical/Instrumentation Engineering.
• Good problem solver for fault diagnosis and resolution (hardware and software).
• Fast learner with the ability to think independently.
• Able to multitask and work under pressure; strong communication.
• Full driving license.

Responsibilities

• Carrying out installations, preventative and corrective maintenance on Surgical and Ophthalmic medical equipment.
• Troubleshoot and diagnose root causes to ensure efficient repairs.
• Ensure devices operate to manufacturer guidelines and calibration procedures.
• Arrange and undertake installation and commissioning of new devices with sales and customers.
• Complete ISO traceability paperwork for audits and invoicing.
• Maintain parts stock and manage supplier/third-party interactions.
• Provide training and device care guidelines to customers.
• Attend manufacturer training courses as required.
• Support sales team for demonstrations and trade shows as needed.

Skills

Field service

Biomedical eng

Troubleshooting

Windows OS

Education

Biomedical/Electronics/Electrical/Mechanical/Instrumentation Eng Diploma

Job description

## Field Service Engineer (Munster)Apply: Fonthill: Full time: Posted Today: JR-0000008452## Purpose of Role:This role will be a Field based Service Engineer providing technical support in relation to a wide range of medical devices and related medical equipment to existing and new customers across Ireland. This role is 100% field-based and will mainly service Munster/South Ireland along with IOI as required.**P****rincipal Duties and Responsibilities:*** Carrying out installations, preventative and corrective maintenance service and other repairs on a wide range of Surgical, Ophthalmic general Medical equipment including (theatre lights, medical gas pendants, Zeiss devices, Surgical devices, Ophthalmic Instruments, Operating Tables, Microscopes, Camera Stacks, Urodynamics equipment etc.* Ability to prioritise jobs and respond quickly to customer issues ensuring minimal customer operational downtime.* Ability to troubleshoot and diagnose root cause of problems to ensure correct and efficient repair for customers.* Ensuring devices operate to manufacturer guidelines and following their maintenance and calibrations procedures and check sheets.* Ensure all test equipment used is within calibration and in good working condition.* Arrange and undertake installation and commissioning of new devices, liaising with sales team and customers to assess pre-install requirements.* Completion of relevant paperwork to ISO standards for traceability, audits and invoicing.* Dealing with suppliers and third-party companies as required.* Maintaining parts stock to sufficient levels.* Responding to customer queries and questions and escalating issues when required, including passing on potential leads to the Sales team.* Customer focused with the ability to support the sales department for demonstrations and trade shows as required.* Supplying device care and maintenance guidelines and training to current and new customers.* Working with Logistics Department to move devices as required for installations and demonstrations.* Attending European based manufacturer training courses on specific medical equipment as and when required, to achieve manufacturer engineer equipment trained status.* Undertake online training courses as required to achieve manufacturer engineer equipment trained status.**Role Requirements:*** A background in Biomedical/Electronics/Electrical/Mechanical/Instrumentation engineering with experience of working in a field role is preferable. (Having worked in similar role with medical device experience would be a distinct advantage).* Certificate/Diploma or higher in Biomedical/Electronics/Electrical/Mechanical/ Instrumentation Engineering is preferable.* A good problem solver for fault diagnosis and resolution for both hardware and software (mostly windows based) issues. Fast learner, with the ability to think independently and creatively.* This is a busy role and will require an individual who can be flexible, multi-task and prioritise with the ability to work under pressure.* Excellent organisational and communication skills are also essential.* Highly motivated and able to work independently under own initiative as well as part of a team.* Knowledge and interest in the healthcare industry.* Excellent computer skills, good working knowledge of Microsoft Office Suite.* Dynamism and flexibility are essential.* Competent in performing and completing tasks.* Ability to work well and stay calm under pressure and good disposition.* Full driving license required