Medical Service Engineer Ireland

Resourcing Life Science; Ireland; On-site; EUR 40,000 - 65,000; Full time

Job summary

An established industry player is looking for a skilled Medical Field Service Engineer to join their team. In this dynamic role, you will be responsible for the installation, maintenance, and repair of technical equipment at customer sites. Your expertise will help diagnose and resolve equipment malfunctions effectively, ensuring compliance with specifications and standards. With a focus on customer satisfaction, you will guide clients through problem-solving steps and conduct scheduled interventions to maintain equipment functionality. If you possess strong troubleshooting skills and are willing to travel globally, this opportunity is perfect for you.

Qualifications

• 2-3 years of experience as a Medical Field Service Engineer.
• Excellent troubleshooting and problem-solving skills.
• Excellent troubleshooting and problem-solving skills.
• Very good English, written and spoken.
• Willingness to travel globally up to 70%.

Responsibilities

• Installation, removal, and relocation of technical equipment at customer sites.
• Conduct on-site repairs and provide remote assistance for equipment issues.
• Diagnose and repair equipment malfunctions on site.
• Investigate on-site and remote customer issues.
• Provide remote assistance and guidance for problem resolution.
• Prioritize field service activities based on urgency and impact.
• Plan preventive maintenance and equipment upgrades to prevent disruptions.
• Perform scheduled interventions to maintain functionality.

Skills

Troubleshooting Skills

Problem-Solving Skills

Technical Equipment Installation

Customer Service

Analytical Skills

Job description

What to Expect

• Installation, removal, and relocation of technical equipment at customer sites.
• Verify equipment compliance with required specifications and standards.
• Conduct on-site repairs to diagnose and resolve equipment malfunctions effectively.
• Investigate technical problems reported by customers through remote channels.
• Identify the underlying causes of technical issues through analysis and diagnostics.
• Guide customers through problem-solving steps and provide remote assistance for issue resolution.
• Prioritize and schedule field service activities based on the urgency and business impact of customer requests.
• Plan and execute on-site corrective maintenance, equipment upgrades, and proactive preventive maintenance to ensure continuous customer operations.
• Perform scheduled on-site interventions to maintain equipment functionality and prevent potential disruptions.

Qualifications

• 2-3 years of experience as a Medical Field Service Engineer
• Min 2 years of experience in calibration, repair, validation, qualification for equipment (Medical device / Pharma)
• Excellent troubleshooting and problem-solving skills.
• Very good English language skills, both written and spoken.
• Availability to travel globally 70%.