Field Service Engineer 3

Lam Research Corporation; Dublin; On-site; EUR 55,000 - 75,000; Full time

Job summary

Lam Research Corporation is seeking a Field Service Engineer to deliver on-site repair, installation and maintenance of complex semiconductor equipment at customer sites across EMEA. You will troubleshoot, diagnose issues and minimize downtime while maintaining customer relations and engineering records.

The role requires a technical degree, extensive field service experience, and willingness to travel within Europe and beyond.

Qualifications

• Technical Degree/Diploma/Bachelor’s in Microelectronics, Mechanical, Mechatronics, Electrical or related field.
• 5+ years of Field Service experience; or Master’s with 3+ years; or equivalent.
• Experience with semiconductor capital equipment installation, maintenance or repair.

Responsibilities

• Provide on-site repair, maintenance and installation/start-up services for Lam’s equipment at customer sites.
• Perform diagnostics, troubleshooting and problem-solving to minimize downtime.
• Produce accurate records and reports coordinating between Lam and customers.
• Mentor junior engineers and contribute to customer satisfaction.
• Travel domestically and internationally as required across Europe.

Skills

Field service experience

Troubleshooting

Electrical schematics

Mechanical aptitude

Education

Electrical/Mechatronics/Mechanical/Electrical Engineering degree

Tools

MS Office

Job description

The group you’ll be a part ofThe Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.The impact you’ll makeAs a Field Service Engineer at Lam, you will step into the limelight of customer support. Your work goes beyond installations and troubleshooting; it ensures the operational excellence of our complex semiconductor equipment. You're on the front lines, understanding customer needs and collaborating with various teams to deliver solutions. In this role, you will directly contribute to the success of our installation team in EMEA (Europe Middle East Asia).Please note that this position is based on-site at our Celbridge semiconductor manufacturing facility.What you’ll doProvide quality on-site repair, maintenance service, and complete installation/relocation start-up services of Lam’s complex electro-mechanical and electronic systems at customer sites.Perform analytical problem-solving, troubleshooting, conduct diagnostics, and isolate issues to the component level, and take corrective actions to minimize downtime, system interruptions, and equipment malfunctions.Keep up to date on semiconductor capital equipment and Lam products through learning, training, and certification.Assist in complex field modifications and updates, maintaining records and reports to coordinate activities between Lam and the customer.Serve as a subject matter expert, representing Lam to our valued customers, delivering exceptional customer satisfaction.Troubleshoot and create customer response action plans to support customer needs.Transparently discuss opportunities and challenges with customer to increase trust.Provide technical instruction and mentoring for more junior engineers.Who we’re looking forMinimum Qualifications:Technical Degree/Diploma/Bachelor’s degree in Microelectronics, Mechanical Engineering, Mechatronics, Electrical Engineering or related field and 5+ years of experience; or Master’s degree with 3+ years; or equivalent work experience.Previous experience in installation, maintenance, repair, or troubleshooting of semiconductor capital equipment.Proficiency in interpreting electrical and mechanical schematics, diagrams, and operation manuals.Able to work in a clean room environment while wearing personal protective safety equipment, or cleanroom suit.Frequently position oneself (e.g., bend, stoop, reach, walk, sit, twist, squat, kneel, climb, stand) to perform job tasks for extended periods.Able to travel frequently, domestically, Europe wide and internationally, based on customer needs, flexibility to work a variety shifts including compressed and alternative workweeks including overtime and on-call if needed.Due to work assignments in various European Union countries, EU passport is required.Preferred qualificationsProficiency in basic computer skills and familiarity with common office software including Microsoft Office Suite.Experience in installation, maintenance, repair and troubleshooting of semiconductor capital equipment, either in ETCH, Thin-Film Deposition or Wafer cleaning area is a plus.Communication skills, both written and verbal, in English.Foundational analytical and problem-solving skills.Our commitmentWe believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.Lam Research (\"Lam\" or the \"Company\") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.