Field Service Engineer 2

Lam Research Corporation; Dublin; On-site; EUR 60,000 - 85,000; Full time

Job summary

Lam Research is seeking a Field Service Engineer to support customers in the EMEA region. This on-site role at the Celbridge facility requires installation, maintenance, and troubleshooting of Lam’s complex semiconductor systems, with frequent travel across Europe and beyond.

The ideal candidate has a technical degree and 2+ years of relevant experience, strong schematics interpretation skills, and the ability to work varied shifts. EU passport is required for cross-country assignments.

Qualifications

• Minimum qualifications include a technical degree/diploma with 2+ years of experience.
• Proficiency interpreting electrical and mechanical schematics, diagrams, and operation manuals.
• Willingness to travel domestically, across Europe and internationally, and to work varied shifts including overtime and on-call.
• EU passport is required due to assignments across EU countries.

Responsibilities

• Provide on-site repair, maintenance, and start-up services for Lam’s electro-mechanical systems at customer sites.
• Diagnose issues through analysis, testing, and component-level troubleshooting to minimize downtime.
• Stay updated on semiconductor capital equipment and Lam products through training and certification.
• Maintain records and reports coordinating activities between Lam and customers.

Skills

Electrical schematics

Mechanical schematics

Troubleshooting

Field service

Education

Engineering degree (Electrical/Mechanical/Mechatronics)

Tools

Microsoft Office Suite

Job description

The group you’ll be a part of

The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.

The impact you’ll make

As a Field Service Engineer at Lam, you will step into the limelight of customer support. Your work goes beyond installations and troubleshooting; it ensures the operational excellence of our complex semiconductor equipment. You're on the front lines, understanding customer needs and collaborating with various teams to deliver solutions. In this role, you will directly contribute to of our installation team for EMEA (Europe Middle East Asia) region.

Please note that this position is based on-site at our Celbridge semiconductor manufacturing facility.

What you’ll do

• Provide quality on-site repair, maintenance service, and complete installation/relocation start-up services of Lam’s complex electro-mechanical and electronic systems at customer sites.
• Perform analytical problem-solving, troubleshooting, conduct diagnostics, isolate issues to the component level, and take corrective actions or request assistance to minimize downtime, system interruptions, and equipment malfunctions.
• Keep up to date on semiconductor capital equipment and Lam products through learning, training, and certification.
• Maintain records and reports to coordinate activities between Lam and the customer.
• Serve as a subject matter expert, representing Lam to our valued customers, delivering exceptional customer satisfaction.
• Transparently discuss opportunities and challenges with customer to increase trust.
• Update customer on status of Lam tools as needed.

Who we’re looking for

Minimum Qualifications:

• Technical Degree/Diploma/Bachelor’s/Master degree in Microelectronics, Mechanical Engineering, Mechatronics, Electrical Engineering or related technical field with 2+ years of experience.
• Proficiency in interpreting electrical and mechanical schematics, diagrams, and operation manuals.
• Able to work in a clean room environment while wearing personal protective safety equipment, or cleanroom suit.
• Frequently position oneself (e.g., bend, stoop, reach, walk, sit, twist, squat, kneel, climb, stand) to perform job tasks for extended periods.
• Able to travel frequently, domestically, Europe wide and internationally, based on customer needs, flexibility to work a variety shifts including compressed and alternative workweeks including overtime and on-call if needed.
• Due to work assignments in various European Union countries, EU passport is required.

Preferred qualifications

• Proficiency in basic computer skills and familiarity with common office software including Microsoft Office Suite.
• Experience in installation, maintenance, repair and troubleshooting of semiconductor capital equipment, either in ETCH, Thin-Film Deposition or Wafer cleaning area is a plus.
• Communication skills, both written and verbal, in English.
• Foundational analytical and problem-solving skills.

Our commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories - On-site Flex and Virtual Flex. 'On-site Flex' you'll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. 'Virtual Flex' you'll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.