Field Customer Support Rep

Harper Finley Professional Recruitment; Dublin; On-site; EUR 33,000 - 41,000; Full time

Benefits offered by this job

Private Health Insurance

Time in Lieu

On Call Payment

On-call rota

Job summary

Harper Finley Recruitment has partnered with a well-established medical device supplier to recruit a Field Customer Support Representative based in Dublin and surroundings. Training will be provided; prior medical experience not required, but caring or field-based background helps.

You'll travel to patients’ homes to install and set up equipment, demonstrate usage, and provide ongoing support through visits and calls.

Qualifications

• Full, clean Irish driving licence.
• Caring, patient and good with people.
• Willingness to travel and spend long hours driving.
• Excellent communication, clear instructions in person and over the phone.
• Interest in learning about medical products.
• Experience in client facing roles, ideally in a caring or face to face capacity.
• Confidence using a tablet for work.
• Good geographical knowledge and route planning.
• Availability for on call rota, once a month.
• Fluency in English, written and verbal.

Responsibilities

• Provide exceptional levels of customer service to all clients
• Deliver and install equipment in hospitals, care facilities and patients’ homes
• Show patients, carers and healthcare staff how to use equipment
• Provide ongoing support and help resolve issues for patients, carers and medical staff
• Troubleshoot user issues
• Respond to equipment breakdowns and queries related to products
• Carry out routine patient visits to check equipment
• Keep patient and customer records up to date

Skills

Customer service

Communication skills

Driving

Willingness to travel

Teamwork

Job description

Harper Finley Recruitment have partnered with a well-established medical device supplier to recruit a Field Customer Support Representative, based in Dublin and surrounding areas. No previous medical or clinical experience is required, as full training will be provided, however a background in a caring, or field based role would be an advantage.

In this rewarding, people-focused role you’d travel to patients’ homes to deliver and set up medical equipment. You’d show patients (or their family members/carers) how to use the equipment and provide ongoing support through regular visits and phone check-ins. This role would suit someone who is hardworking, caring, patient, and enjoys helping others.

Duties & Responsibilities:

• Provide exceptional levels of customer service to all clients
• Deliver and install equipment in hospitals, care facilities and patients’ homes
• Show patients, carers and healthcare staff how to use equipment
• Provide ongoing support and help resolve issues for patients, carers and medical staff
• Troubleshoot user issues
• Respond to equipment breakdowns and queries related to products
• Carry out routine patient visits to check equipment
• Keep patient and customer records up to date

Requirements:

• Full, clean Irish driving licence
• A kind, caring and patient manner
• Willingness to travel and spend long hours driving
• Excellent communication skills, an ability to give clear instructions in person an over the phone
• An interest in learning about medical products
• Experience in client facing roles, ideally in a caring or face to face capacity
• Confidence is using a tablet for work
• Good geographical knowledge and an ability to plan routes effectively
• Availability for on call rota, once a month
• Fluency in the English language, written and verbal.

Benefits & Additional Details:

• Base salary of €37,000
• Bonus
• Private Health Insurance
• Additional On Call Payment
• Time in Liu
• Monday to Friday 9-5.30pm (on call rota)

There is currently no visa, or relocation support available with this a role, so it is open to candidates with EU/EEA passport or Stamp 4 Visa.