Field Service Engineer West/Southwest

Cpl Group; Connacht; On-site; EUR 45,000 - 55,000; Full time

Benefits offered by this job

Company car or car allowance

Pension

Health insurance

Job summary

CPL Group is seeking a Field Service Engineer for the West/Southwest on a permanent, full-time basis. The role involves joining a team of engineers to provide technical support to renal dialysis equipment and hands-on installation and service on customer sites.

You will receive structured training including manufacturer-certification courses and work alongside experienced engineers in a global context, with travel across Ireland as required.

Qualifications

• Qualified in electronic / electrical / mechanical / biomedical engineering or similar.
• Approx 3 years experience in medical devices, field-based and customer facing.
• Strong computer and communication skills.
• Experience in renal technical services is desirable.
• Full clean driving license and legal status to work in Ireland.
• Willingness to travel regularly throughout Ireland.

Responsibilities

• Engage in technical repair, preventative and corrective, of equipment at customer sites.
• Advise and lead on installation requirements for a renal dialysis unit.
• Undertake technical support training (including Germany) for products.
• Develop and maintain technical competency to work independently and confidently.
• Travel to customers throughout the 32 counties of Ireland.
• Work with team in spare parts stock and record keeping.

Skills

Attention to detail

Team player

Problem solving

Communication skills

Customer facing

Education

Engineering degree or similar technical discipline

Job description

We are currently recruiting for a Field Service Engineer for the West/Southwest. This is a permanent, full-time role.

The Field Service Engineer will join a team of 4 experienced engineers providing technical support to renal dialysis equipment. A structured training programme will be put in place for the successful candidate incorporating certified manufacturer training courses in conjunction with hands on experience working alongside experienced engineers on customer sites. You will be challenged in this role to develop and establish expertise in the renal equipment and technology. This is a unique opportunity to work within a dynamic, collaborative and professional engineering team with exposure to cooperate on projects with our international colleagues.

Reporting to: Healthcare Technology Manager

In this role your core responsibilities will include:

To engage in the technical repair, both preventative and corrective, of equipment at customer sites or other locations.

To advise and lead on the installation requirements for a renal dialysis unit.

To undertake technical support training (both locally and in Germany) for products and any other relevant equipment.

To develop and maintain a level of technical competency to work independently and confidently.

Willingness to learn and embrace emerging technologies in the dynamic environment of modern medical devices.

To be commercially aware and market orientated.

Flexibility to travel to our customers throughout the 32 counties of Ireland.

To work as part of a team in the achievement of team/organisational objectives

To work with colleagues in the administration of spare parts stock and other record keeping.

To work with the team in any other activities which will benefit the team and the customer.

Key Skills:

Ensures attention to detail.

Contributes to the team, readily helps or co-operates, encourages reasonable relationships within their team.

Demonstrates problem solving ability. Uses a structured problem-solving process to obtain results. Clearly identifies root causes of problems. Uses appropriate analyses to generate a variety of options. Evaluates solutions to determine the most suitable course of action.

Can build rapport. Is outgoing and positive to customers. Relates well to other members of the work team or customers. Displays enthusiasm and is understated in approach.

Is open and receptive to other people, picks up other peoples’ immediate feelings and emotions and is able to communicate basic information effectively and efficiently.

Can deal with several tasks at once, is able to cope with most normal situations, is seen as a reasonable individual capable of a healthy give and take relationship. Other individuals are able to present sensitive ideas in their presence. Is willing to compromise without compromising integrity.

Basic Requirements:

Qualified in electronic / electrical / mechanical / biomedical engineering or similar technical discipline.

Approx 3 years experience in medical devices, field based and customer facing role.

Strong computer and communication skills essential.

Previous experience in renal technical services (maintenance & repair) is desirable.

Comfortable working in a clinical setting and interacting with allied health professionals (e.g. nurses, doctors, biomed engineers)

Familiar with relevant E.U. Directives for medical devices, e.g. MDR, EN 60601, I.S.O. quality standards.

Full clean driving license.

Flexible to travel regularly throughout Ireland, and further as the need arises.

Must have legal status in place to work in Ireland

• Salary approx €50k basis, plus 10% bonus, company car or car allowance, pension, health insurance