Field Medical Equipment Support Specialist

Harper Finley Professional Recruitment; Dublin; On-site; EUR 33,000 - 41,000; Full time

Benefits offered by this job

Private Health Insurance

Time in Lieu

On Call Payment

On-call rota

Job summary

Harper Finley Recruitment has partnered with a well-established medical device supplier to recruit a Field Customer Support Representative based in Dublin and surroundings. Training will be provided; prior medical experience not required, but caring or field-based background helps.

You'll travel to patients’ homes to install and set up equipment, demonstrate usage, and provide ongoing support through visits and calls.

Qualifications

• Full, clean Irish driving licence.
• Caring, patient and good with people.
• Willingness to travel and spend long hours driving.
• Excellent communication, clear instructions in person and over the phone.
• Interest in learning about medical products.
• Experience in client facing roles, ideally in a caring or face to face capacity.
• Confidence using a tablet for work.
• Good geographical knowledge and route planning.
• Availability for on call rota, once a month.
• Fluency in English, written and verbal.

Responsibilities

• Provide exceptional levels of customer service to all clients
• Deliver and install equipment in hospitals, care facilities and patients’ homes
• Show patients, carers and healthcare staff how to use equipment
• Provide ongoing support and help resolve issues for patients, carers and medical staff
• Troubleshoot user issues
• Respond to equipment breakdowns and queries related to products
• Carry out routine patient visits to check equipment
• Keep patient and customer records up to date

Skills

Customer service

Communication skills

Driving

Willingness to travel

Teamwork

Job description

Harper Finley Recruitment has partnered with a well-established medical device supplier to recruit a Field Customer Support Representative based in Dublin and surroundings. Training will be provided; prior medical experience not required, but caring or field-based background helps.

You'll travel to patients’ homes to install and set up equipment, demonstrate usage, and provide ongoing support through visits and calls.