Club Operations Assistant Manager

Retro Fitness; Listowel Municipal District; On-site; EUR 26,000 - 38,000; Full time

Job summary

Retro Fitness Ireland is seeking a hands-on Club Operations Associate to help manage revenue and expenses while maintaining exceptional customer service. The role involves overseeing the front desk, child sitting, and maintenance teams, and ensuring adherence to the Operations Manual.

You will train, motivate and evaluate staff, create schedules, monitor online management portals, and support inventory processes. A strong focus on member retention and club cleanliness is essential.

Responsibilities

• Assist in managing the club's revenue and expense goals.
• Maintain Retro Fitness’s high level of customer service.
• Responsible for handling member and employee issues in a professional and timely manner.
• Assist in training, motivating, directing, coaching and evaluating all club employees.
• Maximize member retention by ensuring high levels of customer service and cleanliness of the club.
• Assist in managing the Front desk, Child Sitting, and Maintenance Employees to ensure policies and procedures as outlined in the Operations Manual are followed at all times.
• Create and maintain schedules for the Front Desk, Child Sitting, and Maintenance staff.
• Ensures that all staff are wearing proper attire.
• Monitor all websites given to by Management on a daily basis.
• Assist in managing all aspects of inventory; entering, ordering, reconciling incoming merchandise, etc.
• Can serve as a liaison for the Manager
• Perform any and all other duties as assigned by the facility manager

Job description

Retro Fitness Ireland is seeking a hands-on Club Operations Associate to help manage revenue and expenses while maintaining exceptional customer service. The role involves overseeing the front desk, child sitting, and maintenance teams, and ensuring adherence to the Operations Manual.

You will train, motivate and evaluate staff, create schedules, monitor online management portals, and support inventory processes. A strong focus on member retention and club cleanliness is essential.