Front of House / Building Manager

JLL; Leinster; On-site; EUR 42,000 - 56,000; Full time

Job summary

JLL is seeking a Front of House / Building Manager to join our property management team in Dublin 16 – Dundrum. You will oversee front of house operations and tenant services across a premium commercial portfolio, ensuring professional presentation and seamless tenant experiences.

The role requires a minimum of three years' experience in commercial property management, with strong communication and IT skills, and knowledge of Yardi or similar systems.

Qualifications

• Property or Facility Management qualification required.
• Minimum 3 years front of house experience in a commercial property environment.
• Technical knowledge and/or Facilities Management experience.

Responsibilities

• Provide exceptional front of house services to tenants and visitors in Dublin 16 - Dundrum commercial properties.
• Manage reception areas, lobbies, and common areas to maintain professional standards.
• Coordinate visitor management systems and tenant communications.
• Oversee concierge services and building presentation standards.
• Handle tenant inquiries and requests promptly and professionally.
• Managing property to an agreed budget.
• Managing planned and reactive works by engaging contractors via our purchase order system.
• Reviewing works done and approving invoices via our Yardi Property Management System.
• Working with senior team members to prepare budgets each year.
• Working with senior team members to review expenditure quarterly and at each year end.
• Liaising with Tenants on a regular basis regarding general operations within the properties managed.
• Reviewing, negotiation and tendering works to contractors in respect of service contracts.
• Preparation of reports for clients and senior team members regarding the condition of properties.
• Managing planned preventative maintenance programmes and asset registers.
• Regular on-site visits and documenting inspections of the Dublin 16 - Dundrum properties managed.
• Implementation and management of Health and Safety and Insurance requirements.
• Liaising with insurance brokers with any queries which may arise.
• Implementing and managing Environmental, Social and Governance (ESG) initiatives.
• Uploading key data for properties managed to a selected ESG platform.

Skills

Front of house experience

Customer service

Communication skills

IT skills

Tenant liaison

Education

Property or Facility Management qualification

Tools

Yardi Property Management System

Job description

JLL are seeking a Front of House / Building Manager to join our property management department managing premium commercial properties in Dublin 16 - Dundrum. We are the largest and longest established Commercial Property Management business operating in the Irish commercial property market. Our client list includes many of the most established Irish and International commercial investors. We are continually investing in our Property Management business both in terms of systems and people and have an exciting role for an ambitious person to join our team immediately. This role involves the comprehensive management of commercial properties within our Dublin 16 - Dundrum portfolio, with a strong emphasis on front of house operations and tenant services.

The role will suit a building manager or facilities manager with a minimum of 3 years' experience in a commercial property management environment, with demonstrated front of house experience in commercial settings.

Key Responsibilities

Front of House Operations

• Provide exceptional front of house services to tenants and visitors in Dublin 16 - Dundrum commercial properties
• Manage reception areas, lobbies, and common areas to maintain professional standards
• Coordinate visitor management systems and tenant communications
• Oversee concierge services and building presentation standards
• Handle tenant inquiries and requests promptly and professionally

Property Management

• Managing property to an agreed budget
• Managing planned and reactive works by engaging contractors via our purchase order system
• Reviewing works done and approving invoices via our Yardi Property Management System
• Working with senior team members to prepare budgets each year
• Working with senior team members to review expenditure quarterly and at each year end
• Liaising with Tenants on a regular basis regarding general operations within the properties managed

Facilities and Maintenance

• Reviewing, negotiation and tendering works to contractors in respect of service contracts
• Preparation of reports for clients and senior team members regarding the condition of properties
• Managing planned preventative maintenance programmes and asset registers
• Regular on-site visits and documenting inspections of the Dublin 16 - Dundrum properties managed

Compliance and Safety

• Implementation and management of Health and Safety and Insurance requirements
• Liaising with insurance brokers with any queries which may arise
• Implementing and managing Environmental, Social and Governance (ESG) initiatives
• Uploading key data for properties managed to a selected ESG platform

Essential Requirements

• Property or Facility Management qualification required
• Minimum 3 years front of house experience in commercial property environment
• Technical knowledge and/or Facilities Management experience

Experience Managing Dublin Commercial Properties Preferred

Key Skills and Attributes

• Effective communicator with strong interpersonal skills for front of house interactions
• Excellent customer service orientation and professional presentation
• Can-do attitude and team player
• Excellent IT and Organisational Skills
• Strong initiative and problem-solving abilities
• A capability for achieving targets and meeting deadlines
• Organised task manager who can handle several regular deadlines
• Experience with tenant liaison and visitor management systems