Facilities Contract Manager

CBRE; Dublin; On-site; EUR 60,000 - 95,000; Full time

Job summary

CBRE Global Workplace Solutions is seeking a Contract Manager to oversee the delivery of soft and hard facilities management services on-site in Ireland. You will drive service levels, KPIs and HSE compliance while collaborating with the contract support to maintain exceptional client satisfaction.

Responsibilities include managing subcontractors, updating CAFM systems, generating monthly reports, conducting site inspections and client meetings, and ensuring daily operations meet safety and

Qualifications

• Experience in facilities management industry.
• Experience working with suppliers to deliver integrated services.
• Customer service experience is essential.
• Ability to communicate at all levels.
• Desirable CAFM system experience.

Responsibilities

• Oversee on-site delivery of FM services to meet SLAs and KPIs.
• Lead health and safety for CBRE staff on-site.
• Manage subcontractors and supplier relationships.
• Generate monthly reports and contract reviews.
• Maintain front-desk and site operations coordination.
• Liaise with Landlord Facilities team and conduct site inspections.

Skills

Customer service experience

Communication at all levels

Self-motivated

Attention to detail

Education

Degree or HND

Tools

CAFM systems

Excel

Word

Presentation software

Job description

CBRE Global Workplace Solutions is a leading globalprovider of integrated facilities and corporate real estate management. The Contract Manager is responsible forthe delivery of Soft & Hard Facilities Management Services to site to meet Service Levelagreements requirements and achieve Key Performance Indicators.

Role Summary

• Responsible for the Health and Safety of all CBRE staffmembers on-site.
• Work in conjunction with the Contract Support to ensurethat the service levels are maintained to a consistently high level.
• Provide leadership, and ensuring the planned developmentof the contract, to ensure that contractual commitments are met and exceeded.
• Ensure client satisfaction levels are maintained at ahigh level.
• Meet with clients to establish steady lines ofcommunication and attend monthly client meetings where required.
• Ensure the contract meets healthy and safety workingconditions.
• Ensuring business policies and processes are effectivelycommunicated and implemented within the contract.
• Sub-contractor management, ensuring Best Practise,development of strategic supplier

relationships and proactive delivery. Ensure allcontractors, under sphere of control, operate within appropriate H&Sprocesses and client HSE standards.

• Manage and update E-Logs books.
• Manage and update CAFM system, including issuing andclosing of PPM’s.
• Generating Web Quotes for additional works.
• Assist in the organisation of client events on site toensure the smooth execution.
• Manage holiday/absence cover for Office Concierge FrontDesk/Reception Services & Post Room delivery ensuring all clients andvisitors and employees receive a warm welcome and seamless service.
• Responsible for QHSE and Permit/ATW issue. Report allaccidents, occupational illnesses, and

emergencies in relevant books / documentation.

• Management of Cleaning Team. Ensure that cleaning isoptimised to ensure all areas are cleaned

to an agreed standard at an agreed frequency and that allfront of house areas are always maintained to a high standard.

• Liaise with Landlord Facilities team
• Complete daily site inspections, report and managefindings.
• Conduct contractor & employee new hire SiteInductions.
• Generate Monthly reports and Contract Reviews.
• Raise Purchase Order requests.
• Monthly Financial reporting.
• Management of small additional works.
• Manage stationary order.
• Deliver toolbox talks to the site team.
• Other activities and responsibilities may beindividually defined.
• Carry out site inductions as required.
• Maintain regular contact with the Client aroundactivities at site.
• Take ownership and understand customer requirements andbe able to demonstrate the ability to

close out concerns, ensuring customer is kept appraised atall times.

Experience Required

• Knowledge and awareness of the facilities managementindustry.
• Practical experience in working with supply partners todeliver a seamless, integrated service.
• Customer services experience.
• Ability to communicate at all levels.
• Desirable – Previous experience of a service industryrole.
• Desirable – Previous experience of CAFM systems.

Personal Qualities

• Educated to Degree or HND standard is ideally required.
• Highly computer literate - Formal training in the use ofExcel, Word and presentation software package.
• Self-motivated and resourceful with good administrativeskills & planning skills.
• Effective communication skills enabling the individualto work with clients, suppliers, and staff at all levels.
• Calm manner, able to work under pressure and withchanging demands and priorities.
• Results/task orientated, with attention to detail andaccuracy.