Facilities Site Lead - Pharma

CBRE; Dublin; On-site; EUR 85,000 - 120,000; Full time

Job summary

CBRE Site Lead / Account Manager role overseeing a medium-sized team delivering contracted IFM services at client site. You ensure compliance with the Master Services Agreement and SOW while driving operational performance and client satisfaction.

You translate contract obligations into site execution, manage risk, and monitor KPIs, budgets and regulatory requirements. Lead reviews with client stakeholders and internal teams, delivering robust governance and transparent reporting.

Responsibilities

• Oversee a medium-sized team delivering contracted IFM services at site level.
• Ensure compliance with Master Services Agreement and SOW.
• Translate contract obligations into site execution and risk management.
• Drive performance against KPIs, budgets and regulatory requirements.
• Lead performance reviews with client stakeholders and internal teams.
• Provide clear communication and governance across the client site.
• Validate invoices and monitor financial performance vs budget.
• Identify cost-saving opportunities and efficiency improvements.

Skills

Site leadership

Account management

Budget & cost control

Client relationship management

Vendors & subcontractors management

KPI & SLA management

Job description

Reported

What You’ll Do : Role Purpose

As a CBRE Site lead / Account Manager, you will oversee a medium-sized team responsible for delivering client commitments.

The Site Lead / Account Manager is the single point of accountability for delivery of all contracted IFM services at site level, ensuring compliance with the Master Services Agreement and Statement of Work, while driving operational performance, client satisfaction, and financial control.

The role is responsible for translating contract obligations into site execution, managing risk, and ensuring performance against KPIs, budgets, and regulatory requirements.

Contractual & Service Delivery Accountability

Own delivery of all services defined in the Agreement and SOW, including operational execution, performance management, and quality control.

Ensure all services, tasks, and obligations (including implicit/inherent services) are delivered in full, even where not explicitly detailed.

Maintain Compliance With:

• Service scope
• Service levels / KPIs
• Regulatory and quality requirements
• Act as site-level owner of contractual performance

Performance Management & KPIs

Drive performance against KPI frameworks and service levels defined in the SOW.

Identify risks of service level failure and implement corrective actions.

Lead Performance Reviews With:

• Client stakeholders
• Internal teams

Ensure Performance Is:

• Measured
• Reported
• Acted upon
• Financial Governance & Budget Control

Own site-level financial performance vs Annual Budget.

Manage:

Base cost spend

Forecasting and cost control

Budget adherence (no overruns without approval )

Identify:

Cost saving opportunities

Efficiency improvements

Support Delivery Of:

Minimum savings targets

Budget challenges and mitigation plans

Vendor & Supply Chain Management

Manage all approved subcontractors and third-party providers at site level

Ensure:

• Site Lead / Account Manager Job Description
• Work is completed as contracted
• Invoices are validated before submission

Drive:

Vendor performance

Cost control

Compliance with scope

Client Relationship Management (Critical)

Act as day-to-day operational interface with client site leadership

Manage:

Expectations

Scope alignment

Service delivery issues

Provide:

Clear communication

Solutions-based approach (aligned to your expectation)

Escalate:

Strategic issues to EMEA level

Governance & Reporting

Deliver contractual governance processes as defined in the SOW

Ensure:

Required reports and data are produced accurately

Monthly and quarterly reviews are completed

Maintain:

Audit readiness

Documentation

Transparent reporting

Operational Risk & Compliance

Ensure Full Compliance With:

• Legal and regulatory requirements
• Health, safety, and environmental standards
• Data and confidentiality obligations

Identify And Mitigate:

• Operational risks
• Service delivery risks

Own Site-level Response For:

• Incidents
• Failures
• Escalations

Resource & Team Oversight (Lean Leadership Model)

Provide direction and coordination across site leadership team

Ensure:

Resources are aligned with service delivery

Capability and coverage are maintained

Influence Rather Than Duplicate:

• Continuous Improvement & Transformation

Identify Opportunities For:

• Efficiency improvements
• Service enhancements
• Innovation

Support:

• Change initiatives
• Transformation programs

Contribute To:

Cross-site best practice sharing

Key Interfaces

• EMEA Operations Director (CBRE)
• Site Leadership (client)
• Regional Finance / Procurement / Quality
• Vendors & Subcontractors
• Central Account Team

Key Success Measures

• KPI performance achievement
• Budget adherence / cost control
• Client satisfaction
• Audit and compliance outcomes
• Issue resolution time
• Delivery of savings targets