F&B Assistant

Ellison Hotel; Connacht; On-site; EUR 25,000 - 32,000; Full time

Benefits offered by this job

Free Parking

Discount rates at Comer Group Hotels

Discounted rates at Comer Group Spa &

Discounted rates at Comer Group 
Rest

Discounted rates at Comer Group 
Rest

Discounted rates at Comer Group 
Rest

Job summary

Ellison Hotel in Castlebar is looking for a Food & Beverage Assistant to contribute to the running of the Bar, Restaurant, and Events. You'll work ensure high levels of customer care and satisfaction while maintaining cleanliness and organization.

The ideal candidate will demonstrate knowledge of menu items, engage in teamwork, and resolve guest complaints efficiently. Benefits include free parking and discounts at various Comer Group facilities.

Qualifications

• Full understanding of the Food and Beverage Menus.
• Allergen awareness.
• Experience in Food and Beverage beneficial, but not necessary.

Responsibilities

• Maintain responsibility for the Restaurant, Bar, Events, and related areas.
• Ensure all customer and guest expectations are exceeded.
• Carry out daily duties such as cleaning and organizing all areas.
• Engage in teamwork and demonstrate initiative.
• Resolve guest complaints efficiently and promptly.

Skills

Customer service

Teamwork

Food & Beverage knowledge

Initiative

Cleaning and organization

Job description

We at the Ellison Hotel, Castlebar are currently recruiting for an F&B Assistant. This is your chance to grow your skillset and join a hardworking, energetic team.

Purpose / Overview

Complete daily tasks to contribute in the running of the Bar, Restaurant, Events and other areas of the property when required. Complete all Food & Beverage related operations and processes, while ensuring a high level of customer care and customer satisfaction is maintained.

Duties & Responsibilities

• Maintain responsibility for the Restaurant, Bar, Events and areas of work relating to food and beverage.
• Ensure all customer and guest expectations are exceeded.
• Carrying out day to day duties such as cleaning, organising and maintaining all food and beverage areas, ensuring the property is presentable at all times.
• Engage in teamwork
• Demonstrate initiative and work towards continuous improvement.
• Demonstrate a complete knowledge of menu items.
• Demonstrate a complete knowledge of wine and beverage list, including cocktails and promote the use of suggestive sell to guests.
• Ensure guest complaints are consistently resolved in a prompt and efficient manner and brought to the attention of the manager on duty.
• Work to maximise guest service and increase positive feedback.
• Work with management to ensure the food and beverage areas are well maintained.
• Ensure compliance with all established standards, policies and procedures across all operations relevant to the role.
• Ensure all transactions are completed through the POS systems correctly.
• Practice effective stock control in accordance with set guidelines - date rotation of stock.
• Ensure all operational checklists for the bar are completed on an hourly, daily or weekly basis as set out by management.
• Ensure any customer query is dealt with and forwarded to all relevant parties where required.
• Maintain immaculate presentation and grooming, wearing designated uniform/business attire and name badge at all times.
• Carrying out duties as assigned by the Operations Manager or other members of the management team.

Qualifications, Knowledge and Experience

Knowledge

• A full understanding of the Food and Beverage Menus.
• Allergen awareness.

Prior Experience

• Prior experience in Food and Beverage would be beneficial but not necessary in all cases.

Benefits

• Free Parking
• Discount rates at Comer Group Hotels
• Discounted rates at Comer Group Ireland managed Spa & Leisure Facilities
• Discounted rates at Comer Group Ireland Restaurants